Terrain Design Supervisor

Terrain; Easttown Township (PA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Terrain is seeking a Design Supervisor to drive sales through expert knowledge, design, and leadership for the Design by Terrain program at our Devon, PA location. You will lead a team of Artisans, deliver elevated customer experiences, and collaborate with nursery, event, and operations teams to maintain displays and stock.

The role requires horticultural and floral design experience, strong customer service, and the ability to host workshops and events, including flexible hours that cover

Qualifications

• Experience in customer service.
• Experience in horticultural and floral design.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Art and design background.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquiries
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
• Actively plans and hosts workshops and special events in their area of expertise, shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction
• Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
• Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
• Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization
• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Skills

Customer service

Horticulture & floral design

Hand tools knowledge

Art & design background

Flexible hours

Job description

Location

This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary

A Terrain Design Supervisor is responsible for driving sales by providing the highest level of service through expert knowledge, design, and leadership for the Design by Terrain program. They along with a team of Artisans uphold terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer.

Role Responsibilities

Customer Experience

• Leads a team of Artisans to exceed customer expectations by building genuine, long-lasting relationships through personalized attention; ensure prompt customer communication with project inquires
• Drives staff knowledge by sharing design and product information on new arrivals and current trends to directly inspire the team & customer; guides customer choices to reflect their unique personal style
• Actively plans and hosts workshops and special events in their area of expertise shares details to promote Terrain’s unique events, as well as drive engagement and participation
• Delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork + Communication

• Exhibits strong communication and contributes content while actively participating and leading daily meetings and/or projects; shares passion for plant, horticulture, and floral design & garden style
• Leads by example with setting pace and productivity amongst the Artisan team to ensure they achieve or exceed individual or collaborative design goals and deadlines
• Operates as an expert and resource for Artisans when projects or workload require problem-solving or reprioritization

Visual + Business Operations

• Understands the terrain aesthetic and partners with design leadership to create compelling merchandise displays and installations
• Collaborates and communicates with the nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains cleanliness and organization of back of house display areas
• Leads an area of specialty to provide elevated knowledge to customers and associates in a meaningful and interesting way
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Role Qualifications

• Experience in customer service
• Experience in horticultural and floral design
• Basic knowledge of hand tools, wire usage, and glue guns
• Art and design background
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $24.00/Hr.