Terminal Operations Manager

swipejobs; Soldotna (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

SwipeJobs is seeking a Terminal Operations Manager to lead a small freight-forwarding terminal. The role is heavy on operations (≈85%) with a lighter focus on sales support (≈15%), supervising ~5 drivers and ensuring safe, compliant, and efficient handling of freight.

You will coordinate with HR, Safety, Finance, Customer Service and Sales while driving improvements in service quality and profitability. This hands-on leader role requires strong regulatory knowledge and problem-solving skills.

Qualifications

• Experience leading terminal operations and driving efficiency.
• Strong knowledge of FMCSA, DOT, OSHA requirements and safety practices.
• Ability to coordinate with HR, Safety, Finance, Customer Service and Sales.

Responsibilities

• Oversee daily terminal operations including receiving, loading/unloading and dispatch.
• Supervise a small team of drivers and manage scheduling and timekeeping.
• Monitor KPIs, promote process improvements and maintain SOPs.
• Support Sales and customer interactions and provide operational input for pricing.

Skills

Operations leadership

Safety compliance

Team supervision

Cross-functional coordination

Job description

The Terminal Operations Manager is responsible for the overall performance, compliance, and day to day execution of a small-scale freight forwarding terminal operation. This role is primarily operations-focused (approximately 85%), with a secondary responsibility (approximately 15%) supporting sales and business development activities. The individual will oversee a lean team of drivers, ensuring safe, efficient, and compliant operations while supporting customer interactions and coordinating with internal Sales teams. This position requires a hands on leader who can manage terminal operations, maintain regulatory compliance, and contribute to business growth in a support capacity. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Responsibilities:

Operational Leadership

• Oversee daily terminal operations, including receiving, loading/unloading, staging, dispatch, and service execution
• Supervise a team of approximately 5 drivers responsible for transportation and freight handling
• Manage scheduling, timekeeping, and workforce coordination
• Ensure operational efficiency, service quality, and productivity
• Monitor operational KPIs and implement improvements
• Maintain standard operating procedures and identify opportunities for process improvement
• Partner with HR, Safety, Finance, Customer Service, Sales, and other internal teams
• Take a hands on approach to daily terminal operations and problem solving

Safety & Compliance

• Ensure compliance with FMCSA, DOT, OSHA, and applicable company policies
• Monitor driver compliance, including hours of service, qualifications, and inspections
• Oversee equipment safety and maintenance practices
• Conduct safety audits and promote safe working conditions
• Support incident reporting, investigations, and corrective actions
• Promote and maintain a strong safety first culture

Sales Support & Business Development

• Support business growth through customer interactions and follow ups
• Coordinate with Sales teams regarding leads and business opportunities
• Participate in customer meetings as needed
• Provide operational insight to support pricing and service decisions
• Contribute to overall business performance and operational profitability
• No direct sales quota; success is measured through overall business performance and alignment with company goals