Terminal Operations Manager

JMJ PHILLIP; Baltimore (MD); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan with company match

Paid time off

Incentive opportunities

Leadership training

Safety‑focused environment

Career growth

Job summary

JMJ PHILLIP in Baltimore seeks a Terminal Operations Manager to oversee daily terminal operations, drive safety, quality, and continuous improvement while managing customer service and budgets.

You will lead teams, optimize workflows, and ensure accurate inventory, timely shipments, and strong partner relationships in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in Logistics, Supply Chain, Business, Transportation, or related field

Responsibilities

• Oversee daily terminal operations, including receiving, shipping, storage, and material handling activities.
• Develop and implement operational procedures to improve productivity and efficiency.
• Monitor workflow, resolve operational challenges, and ensure timely shipment processing.
• Maintain accurate inventory records and operational documentation.
• Promote and maintain a strong safety culture.
• Manage terminal operating expenses and departmental budgets.
• Monitor financial performance and identify opportunities for cost savings.
• Oversee purchasing activities and resource allocation to support operational goals.
• Track KPIs and prepare operational reports.
• Build and maintain strong relationships with customers and business partners.
• Address customer concerns promptly and ensure high levels of service satisfaction.
• Coordinate with customers to support inventory accuracy and shipment requirements.
• Resolve service issues while maintaining operational efficiency.
• Recruit, train, mentor, and develop terminal personnel.
• Establish performance expectations and provide regular coaching and feedback.
• Foster a collaborative, accountable, and high-performing work environment.
• Support employee engagement and professional development initiatives.
• Identify opportunities to improve terminal operations, workflow, and service quality.
• Implement process improvements that enhance productivity and operational performance.
• Utilize operational data to drive informed decision-making and performance improvements.

Skills

Leadership

Logistics operations

Budgeting

Inventory control

Communication

Problem-solving

MS Office/WMS

Education

Bachelor's degree in Logistics/Supply Chain/Business/Transportation or related field

Tools

Warehouse Management System

Job description

We are seeking a Terminal Operations Manager to oversee daily terminal operations, ensuring the safe, efficient, and cost‑effective movement of inbound and outbound shipments. This leadership role is responsible for managing operations, customer service, financial performance, and employee development while driving operational excellence and maintaining a strong focus on safety, quality, and continuous improvement.

Position Responsibilities

Operations Management

• Oversee daily terminal operations, including receiving, shipping, storage, and material handling activities.
• Develop and implement operational procedures to improve productivity and efficiency.
• Monitor workflow, resolve operational challenges, and ensure timely shipment processing.
• Maintain accurate inventory records and operational documentation.

Safety & Compliance

• Promote and maintain a strong safety culture throughout terminal operations.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct regular safety meetings, inspections, and training sessions.
• Investigate incidents and implement corrective actions when necessary.

Financial & Budget Management

• Manage terminal operating expenses and departmental budgets.
• Monitor financial performance and identify opportunities for cost savings.
• Oversee purchasing activities and resource allocation to support operational goals.
• Track key performance indicators and prepare operational reports.

Customer Service

• Build and maintain strong relationships with customers and business partners.
• Address customer concerns promptly and ensure high levels of service satisfaction.
• Coordinate with customers to support inventory accuracy and shipment requirements.
• Resolve service issues while maintaining operational efficiency.

Team Leadership

• Recruit, train, mentor, and develop terminal personnel.
• Establish performance expectations and provide regular coaching and feedback.
• Foster a collaborative, accountable, and high‑performing work environment.
• Support employee engagement and professional development initiatives.

Continuous Improvement

• Identify opportunities to improve terminal operations, workflow, and service quality.
• Implement process improvements that enhance productivity and operational performance.
• Utilize operational data to drive informed decision‑making and performance improvements.

Prerequisites

• Bachelor's degree in Logistics, Supply Chain Management, Business, Transportation, or a related field, or equivalent industry experience.
• Experience leading terminal, warehouse, distribution, or transportation operations.
• Strong leadership and team management skills.
• Experience managing budgets and operational performance metrics.
• Knowledge of logistics, freight movement, inventory control, and warehouse operations.
• Excellent organizational, communication, and problem‑solving abilities.
• Proficiency with Microsoft Office and warehouse or transportation management systems.
• Ability to work in a fast‑paced operational environment.

Certifications (Preferred, but not Required)

• Certified Supply Chain Professional (CSCP)
• Certified in Production and Inventory Management (CPIM)
• OSHA Safety Certification
• Lean Six Sigma Green Belt or Black Belt
• Transportation or Logistics Management Certification

What the Role Offers

• Competitive salary range of $125,000 – $145,000 annually
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company contributions
• Paid vacation, holidays, and personal time off
• Performance‑based incentive opportunities
• Professional development and leadership training
• Collaborative and safety‑focused work environment
• Opportunities for career growth within operations leadership

Why Baltimore?

Baltimore is a major transportation and logistics hub with extensive port, rail, and highway infrastructure that supports a dynamic supply chain industry. Professionals in this area benefit from a strong logistics network, diverse business opportunities, and access to a skilled workforce, making it an excellent location for operations leaders seeking to drive efficiency, customer satisfaction, and long‑term operational success.