Terminal Operations Lead: Safety, Service & Coordination

Airportworker; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading airport operational company is seeking a Terminal Operations Specialist in New York to ensure the safe and efficient movement of passengers throughout the terminal. The role emphasizes enhancing guest experiences and includes responsibilities such as troubleshooting service failures, monitoring operations, and conducting inspections. Candidates must have 3 years of relevant experience in operations and a focus on customer service. The position offers a salary between $50,000 and $55,000 per year.

Qualifications

• 3 years of Operations experience in a hospitality or aviation setting.
• Experience working in a regulated environment.
• Knowledgeable in airport airside and terminal operations.

Responsibilities

• Monitor daily performance of company subcontractors.
• Support the snow team during winter operations.
• Conduct inspections for safety, staffing, and maintenance.

Skills

Knowledge of SMS

Operations background

Customer Service

Excellent written and oral communication skills

Critical Thinking

Ability to work in a high-pressure environment

Facilities knowledge

Project and time management skills

Ability to multi-task

Education

3 years of Operations experience in hospitality or aviation

Valid Driver's License

Job description

A leading airport operational company is seeking a Terminal Operations Specialist in New York to ensure the safe and efficient movement of passengers throughout the terminal. The role emphasizes enhancing guest experiences and includes responsibilities such as troubleshooting service failures, monitoring operations, and conducting inspections. Candidates must have 3 years of relevant experience in operations and a focus on customer service. The position offers a salary between $50,000 and $55,000 per year.