Airport Operations Lead

Grupo EULEN; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Grupo Eulen in New York, NY seeks a Terminal Coordinator to lead front-line teams in airport operations, ensuring safety, reliability, and a superior customer experience. You will liaise between staff, management and business partners, coordinating daily activities for high performance.

The role requires coaching and mentoring staff, enforcing DOT/ADA/FAA compliance, and adapting to rotating shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent required.
• 3+ years leading/supervising airport operations.
• Previous airline customer service experience preferred.
• Strong English communication skills; bilingual is a plus.

Responsibilities

• Lead daily airport operation activities for wheelchair staff and support teams.
• Conduct daily debriefings to ensure productivity and compliance.
• Ensure safety and regulatory compliance with DOT, ADA, FAA and company policies.
• Coach and mentor staff to improve customer experience and adhere to company culture.
• Maintain effective relationships with internal and external customers.
• Prepare Daily Tour Reports and incident reports as needed.

Skills

English communication

Team leadership

Coaching & mentoring

MS Excel

Written & verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Grupo Eulen in New York, NY seeks a Terminal Coordinator to lead front-line teams in airport operations, ensuring safety, reliability, and a superior customer experience. You will liaise between staff, management and business partners, coordinating daily activities for high performance.

The role requires coaching and mentoring staff, enforcing DOT/ADA/FAA compliance, and adapting to rotating shifts, weekends, holidays, and overtime.