Terminal Manager - Memphis

Gulf Winds International Inc; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Gulf Winds International Inc. seeks a Terminal Manager to oversee the Memphis Terminal operations, including dispatch, driver relations, and KPI-driven performance. The role emphasizes safety, efficiency, and profitability in a fast-paced intermodal environment.

You will coordinate with Safety, Driver Recruitment, Customer Service, and Sales to optimize service levels for both independent contractors and company drivers, ensuring precise plan execution and continuous process improvements.

Qualifications

• Experience leading transportation/terminal teams.
• Strong focus on driver relations and retention.
• Ability to manage P&L and margins for a terminal.
• Proven dispatch and scheduling coordination skills.
• Knowledge of safety regulations and compliance practices.

Responsibilities

• Oversee day-to-day dispatch operations with the dispatchers and schedulers.
• Set priorities for dispatchers and ensure daily execution of the plan.
• Collaborate with Safety, Driver Recruitment, Customer Service, and Sales to support drivers and customers.
• Manage driver costs and productivity while maintaining service levels.
• Understand GWI dispatch processes to dispatch as needed.
• Oversee volumes, capacity, KPI tracking, yards, and driver needs for partner success.
• Communicate freight needs with the scheduling group and coordinate with M&R as needed.
• Maintain asset tracking and relay needs to management.
• Resolve conflicts between contractors and dispatch per company policies.
• Manage P&L, costs, and margins to increase terminal profitability.
• Participate in onboarding of new Key Account/Contract business.
• Set team expectations to deliver excellent service to drivers and customers.
• Strive for driver retention aligned to transportation operations goals.
• Foster relationships with independent contractors to grow the fleet.
• Promote Operational Excellence focusing on safety and quality.
• Build, coach, and develop the transportation team with succession planning.
• Drive employee engagement to support company mission, vision, and values.
• Monitor quarterly KPI’s to align with company goals.
• Address personnel needs and performance within the team.
• Ensure facilities and supplies are well-maintained and stocked.

Skills

Team leadership

Driver retention

P&L management

Dispatch coordination

Safety compliance

Job description

Reports To: Vice President of Drayage Operations

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

**Only Candidates in the Memphis Market will be considered**

Purpose of Position

The Terminal Manager is responsible for overseeing performance of the Memphis Terminal which includes oversight and management of the dispatch operations group. The position will be responsible for driver retention, daily execution of the scheduling plan, equipment utilization, operational cost, margins, ELD compliance, as well as identifying process improvements and efficiencies within the team.

Primary Job Responsibilities:

• Responsible for day-to-day operations and execution of plan working with team of dispatchers and schedulers.
• Set priorities for the dispatchers throughout the day.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Mange company driver cost and productivity
• Knowledge of GWI dispatch process, to be able to dispatch as needed.
• Oversee volumes, workloads, capacity, customer requirements/KPI’s, yards, and driver needs to ensure a partnership of customer and driver success.
• Communicate freight needs with scheduling group.
• Track company assets and be able to communicate needs to M&R team as well as management.
• Able to resolve conflicts between contractors and dispatch as needed within company policies.
• Manage P&L, cost, and margins with a focus to increase profitability of the terminal.
• Participate in the implementation of new Key Account/Contract business.
• Manage expectations of team to provide an excellent level of service to drivers and customers.
• Achieve driver retention goals within and related to transportation operations group by ensuring driver success.
• Maintain strong relationships with the independent contractors to retain the fleet and grow.
• Promote a culture of Operational Excellence focused on safety and quality.
• Build, develop, coach, and manage the transportation team and ensure a succession plan is in place.
• Drive employee engagement within the team to support mission, vision, and values of the company.
• Manage quarterly KPI’s for team to support company goals.
• Mange personnel needs and performance management for team.
• Ensure facility and grounds are properly maintained, as well as ensuring the facility is stocked with the needed supplies and materials.