Terminal Manager - Memphis

Gulf Winds International; Memphis (TN); On-site; USD 90,000 - 135,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Terminal Manager for the Memphis terminal. This in-person leadership role oversees dispatch operations, driver retention, scheduling execution, equipment utilization, and cost control to improve margins.

You will partner with Safety, Driver Recruitment, Customer Service and Sales to serve drivers and customers, manage P&L, and drive continuous improvements. The ideal candidate brings strong operations discipline and a proven track record in intermodal

Responsibilities

• Responsible for day-to-day operations and execution of plan with dispatchers and schedulers.
• Set priorities for the dispatchers throughout the day.
• Work closely with Safety, Driver Recruitment, Customer Service, Sales to serve drivers and customers.
• Complete Missing pay rates, margin reports, yard report reconciliation.
• Manage company driver cost and productivity.
• Knowledge of GWI dispatch process, to be able to dispatch as needed.
• Oversee volumes, workloads, capacity, customer requirements/KPIs, yards, and driver needs to ensure partnership of customer and driver success.
• Communicate freight needs with scheduling group.
• Track company assets and communicate needs to M&R team as well as management.
• Able to resolve conflicts between contractors and dispatch as needed within company policies.
• Manage P&L, cost, and margins with a focus to increase profitability of the terminal.
• Participate in the implementation of new Key Account/Contract business.
• Manage expectations of team to provide an excellent level of service to drivers and customers.
• Maintain strong relationships with the independent contractors to retain the fleet and grow.
• Promote a culture of Operational Excellence focused on safety and quality.
• Build, develop, coach, and manage the transportation team and ensure a succession plan is in place.
• Drive employee engagement within the team to support mission, vision, and values of the company.
• Manage quarterly KPI’s for team to support company goals.
• Mange personnel needs and performance management for team.
• Ensure facility and grounds are properly maintained, as well as ensuring the facility is stocked with the needed supplies and materials.

Job description

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

• Only Candidates in the Memphis Market will be considered**

Job Title

Terminal Manager

Department

Operations

Location

Memphis

- In Person

Reports To

Vice President of Drayage Operations

Position Type

Full-time

Purpose of Position

The Terminal Manager is responsible for overseeing performance of the Memphis Terminal which includes oversight and management of the dispatch operations group. The position will be responsible for driver retention, daily execution of the scheduling plan, equipment utilization, operational cost, margins, ELD compliance, as well as identifying process improvements and efficiencies within the team.

Primary Job Responsibilities

• Responsible for day-to-day operations and execution of plan working with team of dispatchers and schedulers.
• Set priorities for the dispatchers throughout the day.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Complete Missing pay rates, margin reports, yard report reconciliation
• Mange company driver cost and productivity
• Knowledge of GWI dispatch process, to be able to dispatch as needed.
• Oversee volumes, workloads, capacity, customer requirements/KPI’s, yards, and driver needs to ensure a partnership of customer and driver success.
• Communicate freight needs with scheduling group.
• Track company assets and be able to communicate needs to M&R team as well as management.
• Able to resolve conflicts between contractors and dispatch as needed within company policies.
• Manage P&L, cost, and margins with a focus to increase profitability of the terminal.
• Participate in the implementation of new Key Account/Contract business.
• Manage expectations of team to provide an excellent level of service to drivers and customers.
• Achieve driver retention goals within and related to transportation operations group by ensuring driver success.
• Maintain strong relationships with the independent contractors to retain the fleet and grow.
• Promote a culture of Operational Excellence focused on safety and quality.
• Build, develop, coach, and manage the transportation team and ensure a succession plan is in place.
• Drive employee engagement within the team to support mission, vision, and values of the company.
• Manage quarterly KPI’s for team to support company goals.
• Mange personnel needs and performance management for team.
• Ensure facility and grounds are properly maintained, as well as ensuring the facility is stocked with the needed supplies and materials.