Dispatcher - Houston Terminal

Gulf Winds International; La Porte (TX); Presencial; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

Gulf Winds International, Inc. is seeking a Dispatcher to ensure timely and accurate service to customers and drivers.

The role requires strong problem-solving, leadership, mentoring, and communication skills as you manage load distribution and relationships with independent contractors and employees. You will work with Safety, Driver Recruitment, Customer Service, and Sales to optimize service levels, support driver retention, and drive operational excellence across multiple terminals and

Formación

• Must have strong organizational and communication skills.
• Ability to work with minimal supervision and multi-task effectively.
• Experience in transportation/logistics is preferred.

Responsabilidades

• Coordinate load distribution to drivers and independent contractors.
• Maintain relationships with drivers to support retention and growth.
• Collaborate with Safety, Driver Recruitment, Customer Service, and Sales to service drivers and customers.
• Promote safety and operational excellence in daily activities.
• Track equipment utilization and ensure proper maintenance and cleanliness of the facility.
• Monitor quarterly KPIs and strive for cost efficiency and profitability.

Conocimientos

Organizational skills

Professional communication

Self-starter

Problem resolution

Team coordination

Educación

High School Diploma or GED

Herramientas

Prism Software

MS Word

MS Excel

Outlook

Internet

Descripción del empleo

Gulf Winds International, Inc. was founded in April 1996. The idea was to develop a full-service, third-party logistics company that would focus on warehousing, container drayage, and truckload solutions.

Today Gulf Winds is the leading intermodal drayage and warehousing provider in the Gulf region with over 750 trucks and operating over 825,000 square feet of Port Houston warehouse space. By any measurement standard, Gulf Winds is a remarkable success story. In just a few years, the company has grown from only four employees with one account to over 250 employees with strategic locations in Houston, Dallas, Fort Worth, Mobile, Memphis, Savannah, Charleston and Norfolk

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.
Primary Job Responsibilities:

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications:

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.