Terminal Manager

Tappwfs; Kentucky; On-site; USD 70,000 - 75,000; Full time

Job summary

TAPP Workforce Solutions seeks a Terminal Manager to lead a high-performing Final Mile delivery hub in Dayton, Ohio. You will direct hourly staff and contractor partners, drive safety and service excellence, and manage daily operations to meet budget and KPI targets.

This onsite role emphasizes hands-on leadership, route monitoring, and labor planning in a fast-paced setting with peak-season demands. Bachelor's in Business preferred.

Qualifications

• 5+ years in Final Mile/Last Mile delivery.
• 3-5 years in distribution management or leadership.
• Experience managing independent contractors.
• Strong communication and customer relations.
• Proficiency in MS Office and WMS.
• Bachelor's degree in Business/Operations/Supply Chain.
• Furniture delivery experience preferred.
• Comfort in fast-paced, physically active environment.

Responsibilities

• Lead hourly associates and independent contractor partners.
• Own terminal performance across safety, service, quality, and cost.
• Manage inbound/outbound hub operations including staging, deluxing, repairs, returns, and claims.
• Monitor KPIs and drive continuous operational improvement.
• Build and maintain contractor partnerships focused on profitability and compliance.
• Conduct weekly ride-backs and route monitoring for client satisfaction.
• Plan daily, weekly, monthly, and peak-season labor schedules.
• Manage budget performance and financial plan objectives.

Skills

Final Mile

Leadership

Contractor Management

Communication

WMS

MS Office

Education

Bachelor's in Business

Tools

WMS

MS Office

Job description

Lead a high-performing delivery hub in an industry built on getting it right, every single time.

Terminal Manager — Final Mile Delivery Operations

This role may also be known as: Distribution Center Manager, Delivery Operations Manager, Last Mile Operations Manager, Hub Manager

If you thrive on building teams, solving operational puzzles, and being the person a hub depends on to run smoothly, this is your next move. As Terminal Manager, you'll lead hourly associates and independent contractor partners to hit daily, weekly, and peak-season goals — all while being the face of a company known for delivering a five-star experience on every job.

This organization has grown into one of the country's leading names in final mile furniture delivery, with locations across the country and a reputation built on precision, care, and consistency. You'll be stepping into a role where your leadership directly shapes customer experience and company reputation in your market.

Why This Opportunity Is Different

This isn't a desk job disconnected from the field — you'll be out doing ride-behinds with your teams, actively route monitoring, and staying close to the operation rather than managing from a distance. You'll have real ownership over independent contractor partnerships, budget performance, and KPI-driven improvements, with a company that's scaling fast and looking for leaders who want to grow with it.

What You'll Be Doing

• Leading, coaching, and developing hourly associates and independent contractor partners
• Owning terminal performance across safety, service, quality, and cost
• Managing inbound/outbound hub operations including staging, deluxing, repairs, returns, and claims
• Monitoring KPIs and driving continuous operational improvement
• Building and maintaining strong independent contractor partnerships focused on profitability and compliance
• Conducting weekly ride‑behinds and active route monitoring to ensure client satisfaction
• Planning daily, weekly, monthly, and peak season labor schedules
• Managing budget performance and financial plan objectives

What We're Looking For

• Minimum 5 years of Final Mile/Last Mile delivery experience
• 3-5 years of distribution management or leadership experience
• Experience managing, recruiting, and working with independent contractors
• Strong communication, interpersonal, and customer relations skills
• Proficiency in Microsoft Office Suite and Warehouse Management Systems (WMS)
• Bachelor's degree in Business, Operations, Supply Chain, or related field preferred
• Furniture delivery experience preferred
• Comfort working in a fast‑paced, physically active environment, including field time

Compensation & Work Model

$70,000–$75,000. Onsite role with regular field presence required.

Location & Travel

Dayton, Ohio. Regular local travel required for ride-behinds and route monitoring; flexibility for extended hours or weekends during peak operational needs.

To apply or learn more, contact:

[e-mail]

About TAPP Workforce Solutions
TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients' teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.