General Manager

Focus; Houston (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(K) Plan

Life Insurance

Paid Holidays

Paid Time Off (PTO)

Job summary

Focus is a growing leader in the furniture delivery industry, delivering a 5 Star Experience. This role leads and develops associates, coaching to maintain safety, quality, attendance, and performance while addressing budgetary objectives and equipping the team with the tools for success.

The Terminal Manager ensures daily goals in Safety, Service, Quality and Cost are met. The position requires managing hub operations, coordinating with independent contractors, monitoring KPIs, and driving

Qualifications

• 3-5 years of distribution management/leadership experience.
• Minimum of 5 years of Final Mile/Last Mile delivery experience.
• Experience managing, recruiting, and working with independent contractors.
• Strong written and verbal communication; interpersonal skills.
• Highly organized and process orientated.
• Experience working with furniture preferred.
• Ability to multi-task effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite.
• Warehouse Management System (WMS) experience.
• Exemplifies ownership over projects from start to finish.
• Cross-functional collaboration.

Responsibilities

• Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development
• Manage, direct, and recruit independent contractors
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Leverage KPIs to make ongoing improvements and enhancements
• Take ownership of hub inbound and outbound operations including staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveries
• Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication
• Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action
• Ensure world class service for internal/external customers
• Maintain health and safety standards and promote a safety culture
• Weekly ride behinds in field with teams to ensure client satisfaction and training
• Actively route monitor teams from the road
• Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules
• Achieve financial plans and budget objectives
• Actively promote and live our mission, vision, company values and leadership principles

Skills

Leadership

Communication

Team mentoring

Budgeting

Microsoft Office

WMS

Final Mile

Independent contractors

Education

Bachelor's degree in Business/Operations/Supply Chain

Tools

WMS

Excel

Outlook

Job description

About us:

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Job Summary:

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. (S)he is accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Terminal Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Key Responsibilities:

• Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development
• Manage, direct, and recruit independent contractors
• Focus on Independent Contractor Partnerships (Profitability & Compliance)
• Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements
• Take ownership of hub inbound and outbound operations including: Staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveries
• Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employees
• Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when needed
• Ensure world class service for internal/external customers
• Maintain health and safety standards as well as promote a positive health and safety culture within the organization
• Weekly ride behinds in field with teams to ensure client satisfaction and training
• Actively route monitor teams from the road
• Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules
• Achieve financial plans and budget objectives
• Actively promote and live our mission, vision, company values and leadership principles

Education:

• Bachelor's degree in Business, Operations, Supply Chain Management or related field preferred

Requirements:

• 3-5 years of relevant distribution management/leadership experience
• Minimum of 5 years of Final Mile/Last Mile delivery experience
• Experience managing, recruiting, and working with independent contractors
• Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
• Highly organized and process orientated
• Experience working with furniture preferred
• Ability to multi-task effectively
• Ability to lead large groups of individuals in a high-pressure, fast-paced environment
• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Warehouse Management System (WMS) experience
• Basic quantitative/financial analysis skills
• Exemplifies strong ownership over projects from start to finish
• Cross-functional collaboration

Physical Requirements:

• The General/Terminal Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weight
• Lifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistance
• Standing and Walking: Ability to stand and walk for extended periods throughout the workday
• Pushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandise
• Bending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequently
• Physical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environment
• Manual Dexterity: Ability to handle and manipulate small parts or delicate items with precision
• Flexibility to work extended hours or weekends when necessary to address urgent operational needs

Job Type:

Full-time

Benefits:

• Medical/Dental/Vision Insurance
• 401(K) Plan
• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)