Operations Manager - Final Mile

Williams-Sonoma, Inc. Supply Chain; Tracy (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations

Health benefits

Dental and vision

Volunteer time off

Job summary

Williams-Sonoma, Inc. is hiring an Operations Manager – Final Mile Delivery in Tracy, CA. You will oversee and optimize last-mile logistics, ensuring on-time, cost-effective delivery while maintaining high service standards.

The role requires leading delivery operations, managing 3PL providers, and driving process improvements to boost customer satisfaction and efficiency. Onsite, full-time position with competitive pay and benefits.

Qualifications

• High School Diploma or equivalent; 3–5 years distribution or manufacturing leadership.
• Onsite role based in Tracy, CA with strong data‑driven, cost‑control focus.
• Ability to lead hourly teams and manage 3PL relationships.
• Proficiency with Excel, Power BI, and other MS Office tools.

Responsibilities

• Lead, coach, and develop associates; oversee scheduling and attendance.
• Manage relationships with 3PLs and contractors.
• Oversee final mile operations; optimize routes and costs.
• Improve on-time delivery and customer satisfaction.
• Ensure safety, OSHA compliance, and inventory control.
• Develop contingency plans for seasonal and disruptions.

Skills

Data-driven mindset

People management

Cost control

Communication

MS Excel

Education

High School Diploma or GED

Tools

Microsoft Excel

Power BI

Microsoft Word

PowerPoint

Job description

Title: Operations Manager – Final Mile
ID: 32865224402
Date Posted: Jul 1, 2026
Reports To: Robert Montalvo, Jr.
Department: 9221 – HUB Operations
Shift: Tuesday – Friday, 8:00 am‑4:30 pm | Saturday, 4:00 am‑12:30 pm
Grade Level: 20
Employment Type: Full time Exempt
Location: Tracy, CA
Proposed Salary Range: $85,000 – $100,000

Operations Manager – Final Mile Delivery

The Operations Manager – Final Mile Delivery is responsible for overseeing and optimizing last‑mile logistics operations. Ensuring seamless, on‑time, and cost‑effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third‑party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership.

About Williams‑Sonoma DC - Tracy, CA

Since it was founded in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams‑Sonoma, Inc Supply Chain Overview

• Over 4,000 Full‑Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

Responsibilities

• Lead, coach, and develop company associates and foster a culture of accountability and high performance. Oversee labor scheduling, shift planning, and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
• Build, maintain and manage relationships with third‑party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
• Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third‑party partners and review contracts to ensure alignment with business objectives
• Drive a customer‑centric culture by improving complete, on‑time delivery, reducing damages, and improving returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed
• Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges

Required Qualifications

• High School Diploma or Equivalent, and 3–5 years of relevant distribution or manufacturing management/leadership experience
• In lieu of a degree, 6–8 years of progressively responsible distribution leadership experience
• This is an onsite and in office role
• Data‑driven mindset with expertise in cost control and operational efficiency
• Ability to lead and coach an hourly employee team
• Manage relationships with third‑party delivery providers to maintain contractual standards
• Ability to communicate effectively with excellent interpersonal and customer relations skills
• Must be highly organized and process oriented with the ability to complete tasks on time
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting

Preferred Qualifications

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience
• Knowledge and execution of Final‑mile delivery models, including white‑glove service and same‑day or multi‑day delivery routing
• Exposure to furniture manufacturing, distribution, and/or big box distribution
• Final Mile Transportation carrier contract negotiations or procurement experience
• Expert at understanding Safety and OSHA standards

Physical Requirements

• While performing the duties of this job, the associate is required to stand, walk, talk and hear
• Associate must be able to move, lift or carry heavy objects or materials up to 50‑100 pounds

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE

Equal Opportunity Employer.