Terminal Manager

Lightning Transportation, Inc.; Hagerstown (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Medical, Dental, and Vision Insurance

Health Reimbursement Arrangement (HRA)

Life Insurance

Employee Assistance Program

401k

Tuition Reimbursement

Career Growth Opportunities

Job summary

Lightning Transportation, Inc. in Maryland seeks a results-driven Terminal Manager to oversee daily terminal operations, dispatch, and KPI analysis to maximize profitability.

You will lead a team, collaborate with drivers, maintenance, safety, and sales, and implement process improvements in a fast-paced environment.

Qualifications

• Experience with recruitment processes is preferred but not required.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee daily terminal operations including scheduling and dispatching.
• Monitor KPIs and reports to identify trends and improve profitability.
• Coordinate with safety, maintenance, and customer teams to maintain service levels.
• Lead staff through hiring, training, and development to support growth.
• Foster process improvements and EOS-driven culture across departments.

Skills

Recruitment experience

Communication

Organizational skills

Tools

Excel

Word

PowerPoint

Job description

General Description Of Position

As Terminal Manager, you'll oversee daily terminal operations and facilities, collaborate with drivers, and ensure exceptional service to support company success.

CORE VALUES

• Built to Serve – Genuine desire to make a difference, embracing change and showing up fully committed to the vision.
• Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
• Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service
• Others First – Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Efficiently manage daily terminal operations—scheduling, dispatching, container tracking, and contractor payables—while analyzing KPIs and reports to identify trends and improve overall profitability.
• Oversee and hold team accountable in the utilization of tracking systems to monitor the movement of loads in realtime, ensuring data accuracy to reduce costs, billing accuracy, and to provide accurate visibility within the system.
• Coordinate with the safety team on equipment maintenance, repairs, and inspections to keep fleets optimal, while working with customer service, customers, carriers, and terminals to accept or decline orders based on schedules and service agreements, proactively resolving conflicts to minimize disruptions.
• Serve as a positive operations representative in customer and sales interactions, while building strong, respectful relationships with drivers as a secondary contact for operational issues.
• Collaborate with company, sales, and recruiting teams to implement process improvements, manage work volumes, and develop new opportunities.
• Supervise and develop staff by hiring, training, evaluating, and managing responsibilities to foster team growth and support company expansion, while recruiting the right talent through skills and competency assessments.
• Foster a strong culture using EOS within your departments to coach, mentor and develop team members to enhance their skills and productivity while continually promoting the company’s core values.
• Perform other assigned duties as needed, while taking initiative, prioritizing tasks, learning quickly, and owning projects in a fastpaced, teamoriented environment.

TO BE SUCCESSFUL, YOU SHOULD HAVE

• Preferred but not required: over 1 year of recruitment experience and proficiency in Microsoft programs like Excel, Word, and PowerPoint.
• Ability to communicate effectively, resolve conflicts, stay organized, take initiative, prioritize tasks, learn quickly, and own projects in a fastpaced, deadlinedriven environment.

PHYSICAL DEMANDS

• Lifting/pushing/pulling less than 25lbs.
• Office setting with temperaturecontrolled offices with moderate noise levels.
• Outside work is limited.

BENEFITS

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401k
• Tuition Reimbursement
• Career Growth Opportunities