Terminal Clerk

Kenan Advantage Group (KAG); Indianapolis (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

Kenan Advantage Group (KAG) is seeking an organized office support associate to assist terminal operations. You will manage mail, verify driver paperwork, scan documents, and enter data into dispatch and customer systems. The role handles order setup, phone inquiries, billing questions, and payroll processing in a fast-paced environment.

The position emphasizes strong communication, attention to detail, and teamwork, with on-site responsibilities at the Indianapolis terminal.

Qualifications

• Ability to organize mail and paperwork efficiently.
• Strong communication with teammates and customers.
• Accurate data entry into dispatch and customer systems.

Responsibilities

• Organize and sort incoming mail and paperwork.
• Verify driver paperwork for each load.
• Image/Scan documents into the dispatch system.
• Enter information into customer systems as necessary.
• Accept orders from customers and set up for dispatch.
• Answer phone calls to the terminal and address questions or concerns.
• Respond to customer billing and load status questions.
• Investigate unassigned miles, hours violations, and other anomalies.
• Order office supplies.
• Process payroll.

Skills

Organizational skills

Communication

Data entry

Job description

Position Summary

This position supports the day to day operations of the terminal by performing a variety of office tasks.

Essential Functions

• Organize and sort incoming mail and paperwork


• Verify driver paperwork for each load


• Image/Scan documents into the dispatch system


• Enter information into customer systems as necessary


• Accept orders from customers and setup for dispatch


• Answer phone calls to the terminal and address questions or concerns


• Respond to customer billing and load status questions


• Investigate unassigned miles, hours violations, and other anomalies


• Order office supplies


• Process payroll

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.


• Provide constructive guidance to other employees and representatives of third parties.


• Contribute to providing the highest quality of products and services to customers.

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