Terminal Automation Engineer: Field & Remote Support

DTN; Plano (TX); On-site; USD 49,000 - 57,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model (position dependent)

Medical, Dental and Vision Insurance

6% 401K matching

Access to 13k+ courses via learning平台

Employee Assistance Program (EAP)

Job summary

DTN is seeking a Terminal Automation Associate to join our Energy & Refined Fuels customer experience team. You’ll provide on-site technical support, installation, diagnostics, and repair for Guardian3 at remote facilities, including hazardous environments.

You’ll work with senior technicians to deploy software, resolve network issues, and train users across levels while traveling to sites and supporting after-hours calls as needed.

Qualifications

• Familiarity with Oracle Database installation and general management.
• SQL knowledge for managing relational databases.
• Experience in the petroleum industry, specifically in bulk terminal operations and transaction data management applications.
• Understanding of PLC and flow computer protocols.
• Capability to learn proprietary communication languages such as ModBusTCP, CCM2, FMC Smith, and Optomux.
• Proficiency in TCP/IP networking, serial communications, and machine automation.
• Recognition of the risks associated with the distribution of products in hazardous locations.

Responsibilities

• Assist in deploying the DTN Guardian3 terminal automation system at remote customer facilities; travel to sites and complete required training for hazardous environments.
• Collaborate with senior technicians and customers to prepare for software deployment, including system evaluation and configuration.
• Resolve control process network issues with installation teams and customers; plan, test, and troubleshoot as needed.
• Test and evaluate new system releases before deployment according to test cases.
• Assist with onsite and remote training for users at various levels of software proficiency.
• Provide direct customer phone support to identify and resolve automation software issues with guidance from senior technicians.
• Offer after-hours support to customers on a rotational basis.
• Troubleshoot, document, and track software issues for immediate needs and for design improvements.
• Support installation and upgrade projects.

Skills

Oracle DB familiarity

SQL proficiency

Petroleum industry experience

PLC & flow computer understanding

ModbusTCP / CCM2 / FMC Smith / Optomux

TCP/IP networking

Hazard location risk awareness

Tools

Oracle Database tools

Job description

DTN is seeking a Terminal Automation Associate to join our Energy & Refined Fuels customer experience team. You’ll provide on-site technical support, installation, diagnostics, and repair for Guardian3 at remote facilities, including hazardous environments.

You’ll work with senior technicians to deploy software, resolve network issues, and train users across levels while traveling to sites and supporting after-hours calls as needed.