Terminal Agent (Variable Schedule)

Flushing Bank; Bellingham (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

The Port of Bellingham is seeking a Temporary Terminal Agent to support the Alaska Ferry System at the Bellingham Cruise Terminal. The role is seasonal or year-round with less than 20 hours per week and up to 800 hours per year; weekend availability is required.

Sailing days (Fridays) are mandatory, with other weekend shifts as needed. Responsibilities include ticketing, custodial duties, vehicle staging, security, and general terminal operations.

Qualifications

• Combination of prior experience and service characteristics that will prepare the successful candidate to represent the Port of Bellingham and the Alaska Marine Highway System.
• At least two years of prior customer service experience preferred.
• At least a year of cash handling experience preferred.

Responsibilities

• Performs ticketing duties for Alaska Marine Highway on sailing days.
• Performs regular custodial services including cleaning restrooms, sweeping, mopping floors, washing windows, dusting, and vacuuming.
• Provides traffic control and customer assistance in the staging of vehicles on the ferry.
• Assists with terminal operations such as parking, displays, traffic control, special events, guided tours, and building security.
• Performs security checks and follows prescribed procedures to ensure safety.
• Supports shore side activities for ferry and transportation activities.
• Raises and lowers flags and maintains flags in good condition.
• Assists in event setup and cleanup as needed.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Interpersonal skills

Time management

Safety awareness

Tools

Ticketing systems

Microsoft Office

Job description

JOB SUMMARY

The Temporary Terminal Agent contributes to the Port of Bellingham operations by providing customer service at the Bellingham Cruise Terminal for passengers on the Alaska Ferry System. This position is classified as temporary, meaning full or part-time work during peak season OR on a year-round basis, working less than twenty (20) hours per week for not more than 800 hours in a calendar year. Weekend availability is necessary. This position requires flexibility - Sailing days (Friday's) are mandatory. Weekends and availability to close two (2) days per week is necessary.

ESSENTIAL FUNCTIONS

1. Performs ticketing duties for the Alaska Marine Highway on sailing days.
2. Performs regular custodial services including cleaning restrooms, sweeping, mopping floors, washing windows, dusting, and vacuuming.
3. Provides traffic control and customer assistance in the staging of vehicles on the ferry.
4. Performs grounds clean-up and minor maintenance duties on and in the Cruise Terminal Building, parking lot and grounds.
5. Must be familiar with proper emergency procedures established for the Bellingham Cruise Terminal Building and be prepared to direct customers in an emergency.
6. Must be familiar with MARSEC security procedures and report any unusual events to the supervisor. Screen passengers and passenger vehicles.
7. Assists with various terminal operations as assigned: parking, displays, traffic control, special events, guided tours, and building security.
8. Assists with shore side support for ferry and transportation activities.
9. Performs security checks on Cruise Terminal and follows prescribed procedures.
10. Ensures that warehouse is maintained, and that items are stored in an orderly fashion.
11. Assists in event set up and clean up as needed.
12. Raises and lowers flags from flag area, including securing and maintaining flags in good condition.
13. Performs other duties as assigned.

OTHER

The Bellingham Cruise Terminal hours of operation are from 8:00 am to 8:00 pm. Terminal agents start at 7:00am so they have an hour in the morning to tidy up before we open doors. Hours can vary depending on events and ferry schedules. The schedule varies between 6 and 11 hours a day depending on need. Weekend is 6 hours split shift. Sailing days are 11 hours.

QUALIFICATIONS

Required:

• Combination of prior experience and service characteristics that will prepare the successful candidate to represent the Port of Bellingham and the Alaska Marine Highway System.

Preferred:

• At least two years of prior customer service experience.
• At least a year of cash handling experience.

LICENSES REQUIRED

• Valid Washington State driver’s license is required.
• Must be able to obtain CPR/First Aid certification after hire.

SKILLS AND ABILITIES

• Willingness to perform regular custodial duties.
• Demonstrated service characteristics including effective interpersonal skills, patience, willingness to learn, attentiveness, adaptability, responsiveness, stress management, problem solving, time management, organizational, and safety-minded.
• Has the ability to develop and maintain effective working relationships.
• Effective written and oral communication skills are required.
• Ability to effectively work with Microsoft Office applications.
• Computer Savvy, being able to pick up use of different ticketing systems.

LEVEL OF AUTHORITY

Position is responsible for specified tasks within the department and does not supervise the work of other employees. Position may be responsible for representing the Port to the public on a regular basis.

WORK ENVIRONMENT

• Dirt - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
• Fumes - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
• Smoke - Never ☒, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☐
• Water - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Noise - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Vibration - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Grease, Oil - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Contaminants: pollutants, gases, dust, odors - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Very hot (above 90) or cold temperatures (below 32) - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Extremely bright or inadequate lighting conditions - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Confined spaces - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• High places - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Hazardous conditions: high voltage electricity, flammable material, explosives, chemicals - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Hazardous equipment: saws, machinery with moving parts, near vehicular traffic - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Exposed to diseases or infections - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒
• Uneven, slippery surfaces - Never ☐, 1x/year+ ☐, 1x/month+ ☐, 1x/week+ ☐, Daily ☒

PHYSICAL DEMANDS

• Sit - Never ☐, Seldom ☐, Occasional ☐, Frequent ☒, Constant ☐
• Stand - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Perform work on a ladder - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Climb ladder - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Twist - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Bend/Stoop - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Squat/kneel - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Crawl - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Reach - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☐
• Work above shoulders - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Keyboard - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☒
• Wrist (flexion/extension) - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☒
• Grasp (forceful) - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Fine manipulation - Never ☐, Seldom ☐, Occasional ☐, Frequent ☐, Constant ☒
• Lift/carry/push/pull up to 10 lbs. - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Lift/carry/push/pull up to 20 lbs. - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Lift/carry/push/pull up to 30 lbs. - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Lift/carry/push/pull up to 40 lbs. - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐
• Lift/carry/push/pull up to 50 lbs. or more - Never ☐, Seldom ☐, Occasional ☒, Frequent ☐, Constant ☐

OTHER

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility; but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned.

The Port of Bellingham is an equal opportunity employer. All applicants will be considered regardless of race, color, citizenship or national origin, creed, religion, sex (including pregnancy), age (over 40), marital/familial status, the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, genetic information, sexual orientation, gender identification, or status as an honorably discharged veteran, or any other class protected by federal, state, or local law. Accommodations for people with disabilities are reviewed on request by the Human Resources Department.