Dispatcher - Long Beach, CA

Saltchuk Marine Services; Long Beach (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match (4%)

Paid holidays and vacation accrual

Life insurance and disability coverage

Employee assistance program

Job summary

Harbor Fleet Services in Long Beach, CA, is seeking an experienced Dispatcher to manage vessel movements, orders, and communications for local harbor and regional towing operations. The role emphasizes accurate data handling, weather awareness, and proactive coordination with crews and customers.

Responsibilities include tracking vessels, maintaining radio contact, and ensuring timely incident reporting. This position requires teamwork, reliability, and the ability to adapt to emergencies while

Qualifications

• This position generally requires a high school diploma and two years of customer service or maritime related experience required.
• Two to four years of experience in the maritime industry preferred.

Responsibilities

• Receives orders and job changes from external and internal customers.
• Maintains radio communications with division vessels; interfaces with customers and management regarding vessel orders and reports.
• Executes proper judgement in notifying Management of conditions requiring first-hand attention, regardless of hour.
• Uses the dispatch system to plan, schedule and coordinate movement and events of company vessels and regional resources.
• Plans, schedules and coordinates the movement of tugs, barges and equipment to meet customer requirements.
• Relays information to Operations Manager and vessels in a timely manner.
• Ensures operational instructions are adhered to when dispatching.
• Creates incident reports per approved processes.
• Tracks and monitors vessels globally to support management decisions.
• Coordinates with regional pilotage authority dispatchers as needed.
• Directs vessels and crews to respond in emergencies per company policies.
• Completes and reviews jobs in preparation for billing.
• Fills in for sick and vacation relief as scheduled.

Skills

Maritime knowledge

Communication skills

Computer skills

Leadership

Education

High school diploma

Tools

Dispatch system

Marine radio

Job description

Dispatcher

Long Beach, California, United States

Responsible for receiving customer and internal job orders for local harbor and regional towing assignments as well as any other region specific job orders. Dispatches the system-wide movement of tugs and barges and other resources as required by the assigned region. Makes effective use of marine radio, telephone, and personal communication with customers, crews and fellow employees. Completes accurate daily paperwork and reports. Responsible for Vessel tracking and monitoring. Responsible for monitoring weather conditions with specific emphasis on utilization of alerting tools and technology to provide fleet operations support.

Essential Functions:

• Receives orders and job changes from external and internal customers.
• Maintains radio communications with division vessels; interfaces with customers and management regarding vessel orders and reports
• Execute proper judgement in immediately notifying Management of conditions requiring first hand attention, regardless of the hour or circumstance.
• Utilizes the dispatch system as the primary tool to plan, schedule and coordinate movement and events of company vessels and other regional resources.
• Plans, schedules and coordinates the movement of tugs, barges and other equipment to meet and exceed customer requirements. Assigns most appropriate equipment in the most efficient, cost-effective manner possible.
• Accurately relay all pertinent information to the Operations Manager and vessels in a timely manner.
• Ensure that operational instructions are accurately relayed and adhered to when dispatching.
• Creates incident reports as clearly defined by approved processes and procedures.
• Utilizes latest technology tools to track and monitor vessels globally to provide management teams' decision-making support.
• Coordinates with regional pilotage authority dispatchers as needed.
• Directs vessels and crews to respond in emergencies in accordance with company policies or oil spill procedures.
• Completes and reviews jobs in preparation for billing.
• Mandatory fill in for sick and vacation relief as scheduled.

Cost Control:

• Reviews ship and oil terminal schedules, and coordinates vessel movements to maximize utilization and minimize non-revenue running time.
• Evaluates the need to purchase third party tugs to minimize the impact of service disruptions with customers.

Paperwork and Data Entry:

• Maintains and archives local company records including all daily paperwork.
• Inputs all necessary data into the dispatch system.
• Prepares reports as needed.

Other:

• Be a leader for "SpeakUp", including encouraging peers to exhibit a safe and ethical culture.
• Understands and complies with all Company policies and procedures, including EEO, Non-Discrimination, Harassment, and Saltchuk Code of Ethical Business Conduct.
• Understands regional/department goals and objectives.
• Performs other duties as assigned.
• Accomplishes all tasks as appropriately assigned or requested.

Knowledge, Skills and Abilities:

• Writing and communications abilities.
• Excellent mathematical skills as they related to good accounting practices.
• Knowledge of ports and facilities within the respective geographic location.
• Knowledge of Marine equipment and capabilities, understanding of tieds, currents and marine weather conditions.
• Excellent communications and interpersonal relationship skills to effectively interact with customers, agents and crews.
• Strong computer skills.
• Good analytical, problem solving and organizational skills.
• Ability to provide direction and leadership to vessel crews.
• Ability to be detail oriented and work independently.

Minimum Qualifications:

This position generally requires a high school diploma and two years of customer service or maritime related experience required. Two to four years of experience in the maritime industry preferred.

Compensation:

Pay for this position will be between $25.00 and $35.00 hourly with final compensation determined by the candidate's relevant experience, skills, and overall qualifications. This is a non-exempt position that is eligible for overtime.

Benefits:

• The benefit program includes medical, dental, and vision coverage for you and your family.
• Life insurance equal to two times annual base salary.
• Accidental death and dismemberment insurance. Long term disability insurance.
• 401k program with a 4% match, vested immediately.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Business travel assistance program.
• Other voluntary benefits are available for purchase via payroll deduction at group rates.
• Vacation - Foss appreciates how hard employees work and recognizes the importance of providing time for rest and relaxation. In this position you will accrue 10 days of vacation a year with a maximum accrual of 160 hours. Accrued vacation will be vested and available for use after successfully completing six (6) months of service.
• Nine (9) paid holidays with two (2) additional floating holidays available after six (6) months of service.
• Full time employees will accrue ninety-six (96) hours of sick leave per year, up to a maximum of 1,040 hours.
• Bereavement Leave - three (3) paid days off for a death in the immediate family, or five (5) days off if travel greater than 500 miles is required.
• Tuition reimbursement.
• All other benefits as required by state law.

Drug Free Workplace

Harbor Fleet Services is a Drug Free Workplace where post offer applicants and employees are subject to testing for cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Equal Opportunity Employer

Harbor Fleet Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.