Tennis Center Front Desk & Guest Experience Specialist

Omni Hotels & Resorts

Austin (TX)

On-site

USD 28,000 - 36,000

Full time

6 days ago

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Job summary

Omni Hotels & Resorts is seeking a Tennis Pro Shop Desk Attendant for the beautiful Barton Creek Country Club, Austin, TX. If you love hospitality and delivering memorable guest experiences, this role is for you.

Responsibilities include front desk service for resort guests and members, using ResortSuite for sales and charges, daily task lists, and maintaining facility cleanliness. Strong English communication and weekend/holiday availability are required.

Qualifications

Previous customer service experience is strongly preferred.
Ability to clearly communicate verbally and in writing in English.
Ability to think clearly, quickly and make concise decisions.
Ability to work cohesively with co-workers within and outside of your department.
Scheduling flexibility, including weekends and occasional holidays.
Ability to input information accurately into computer systems.

Responsibilities

Maintain regular attendance in line with Omni standards.
Maintain high standards of personal appearance and grooming with proper attire and name tag.
Greet guests and members warmly and use their name when possible.
Fold and stock towels throughout the facility.
Assist in keeping the facility clean and organized.
Complete and initial daily task lists.
Record information about member and guest issues and submit to supervisor daily.
Become proficient in using ResortSuite for sales and charges.
Run nightly reports for closing shift and submit to Accounting.
Answer the phone and take messages.
Maintain knowledge of current tennis programs and resort amenities.