Tennis - Recreation Supervisor

Omni Hotels & Resorts; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Racquet Sports Supervisor to oversee the daily operations of the Tennis Pro Shop in Austin, Texas. The role includes retail sales, staff training, and ensuring excellent guest service. Candidates should have 4+ years of customer service experience, preferably in a resort setting, and be familiar with tennis operations. Strong organizational skills and computer proficiency are required. Come be a part of our engaged team at Omni Hotels & Resorts.

Qualifications

• 4+ years of customer service experience required, preferably in a resort or upscale club setting.
• Retail sales and merchandising experience strongly preferred.
• Excellent organizational, communication, and multitasking skills.

Responsibilities

• Supervise, train, and schedule Pro Shop staff.
• Oversee daily sales transactions and monitor POS system accuracy.
• Manage tennis court reservations and organize game arrangements.

Skills

Customer service

Retail sales

Merchandising

Tennis operations

Communication

Multitasking

Education

High school diploma or GED

College coursework

Tools

POS systems

Microsoft Office

Birchstreet

OnTrack

Synergy

Tennis reservation software

Job description

Omni Barton Creek Resort & Spa, 8212 Barton Club Drive, Austin, Texas, United States of America

Job Description

Overview

The Racquet Sports Supervisor is responsible for overseeing the daily operations of the Tennis Pro Shop, including retail sales, merchandising, inventory control, reservations, and member engagement. This role supervises and trains Pro Shop staff, ensures excellent guest and member service, supports tennis programming, and maintains high operational and aesthetic standards.

Responsibilities

• Supervise, train, and schedule Pro Shop staff to ensure seamless operations and excellent customer service.
• Oversee daily sales transactions; monitor POS system accuracy and troubleshoot issues.
• Maintain inventory control by managing purchasing, conducting accurate month‑end inventories, and reconciling discrepancies.
• Merchandize the shop, ensuring clean, attractive, and organized product displays that align with sales strategies.
• Monitor and maintain cleanliness, safety, and organization of the shop and surrounding tennis facilities.
• Respond to member and guest inquiries via phone or email within 24 hours; resolve issues with professionalism and empathy.
• Manage tennis court reservations and booking systems; organize game arrangements for members and guests.
• Support tennis programming, leagues, and special events, including ordering food and uniforms, arranging schedules, and registering participants.
• Collaborate with buyers and retail accounting to track low inventory, suggest new merchandise, and manage received stock documentation.
• Prepare payroll for shop staff and tennis instructors; maintain accurate records for retail and tennis operations.
• Develop and update staff manuals, operational procedures, and daily checklists.
• Assist with department budgeting and purchasing within financial guidelines.
• Foster a positive, engaging team culture; serve as a role model by upholding service standards and company values.
• Represent the Tennis Department in meetings (e.g., safety committee, pre‑cons) as needed.
• Perform other related duties as assigned to support tennis and recreation operations.

Qualifications

• High school diploma or GED required; college coursework preferred.
• 4+ years of customer service experience required, preferably in a resort or upscale club setting.
• Retail sales and merchandising experience strongly preferred.
• Familiarity with tennis operations, programs, and equipment preferred.
• Computer proficiency required, including POS systems, Microsoft Office, Birchstreet, OnTrack, Synergy and tennis reservation software (e.g., play by point).
• Excellent organizational, communication, and multitasking skills.
• Ability to work independently and as part of a collaborative team.
• Professional, outgoing, and customer-focused demeanor.

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, and climb throughout shift.
• Ability to lift up to 50 pounds regularly; occasionally lift up to 100 pounds.
• Must have visual, auditory, and balance abilities necessary to perform job functions.
• Occasional outdoor work in varying weather conditions.

Certificates/Licenses

• None required; tennis or retail-related certifications preferred but not mandatory.