Phone Clerk - 09082026-80660

Tennessee State Government; Nashville (TN); On-site; USD 31,000 - 46,000; Full time

Job summary

The Tennessee State Government, via the Wildlife Resources Agency in Nashville, seeks a highly organized Clerk in the Public Relations Division. You will perform advanced clerical tasks, handle records, and support daily office operations on-site.

Under supervision, you will input data, process mail, schedule meetings, and assist with time sheets and contracts, ensuring accuracy and adherence to state policies.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.

Responsibilities

• Conducts office functions: taking messages, answering telephones, inputting time sheets, filing, mail handling, contracts, documents, ordering supplies.
• Maintains, codes, categorizes, calculates, tabulates, audits, or verifies information for accuracy.
• Documents and records accurate information by entering, transcribing, storing or maintaining information.
• Explains departmental policies and procedures, interprets rules to internal/external customers.
• Breaks down information from various sources to evaluate results and find best solutions.
• Communicates with the public and external sources to represent the organization and provide customer service.
• Schedules appointments, meetings, events, and travel arrangements.
• Develops goals by planning, prioritizing, and organizing work to meet standards.

Skills

Active Learning

Complex Problem Solving

Critical Thinking

Judgment & Decision Making

Time Management

Education

HS Diploma + 2y Clerical

Tools

Calculator

Computer

Printer/Scanner

Telephone

Copier/Fax

Job description

Job Information

State of Tennessee Job Information

• Opening Date/Time: 09/08/2026 12:00AM Central Time
• Closing Date/Time: 09/21/2026 11:59PM Central Time
• Salary (Monthly): $2,581.00 - $3,870.00
• Salary (Annually): $30,972.00 - $46,440.00
• Job Type: Full-Time
• City, State Location: Nashville, TN
• Department: Wildlife Resources

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE WILDLIFE RESOURCES AGENCY, DAVIDSON COUNTY

Public Relations Division

This is an on-site position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of increasingly responsible full-time clerical work.

Substitution of Experience for Education: Qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Overview

Under general supervision, is responsible for general clerical work of considerable difficulty; and performs related work as required. This is the highest class in the Clerk sub-series. An employee in this class is responsible for advanced general clerical work and minor supervisory work. Work problems which involve critical deviations from standard policies and procedures are reviewed with a supervisor. This class differs from Clerk 2 in that an incumbent of the latter performs general clerical work of average difficulty. This class differs from Office Supervisor 1 in that an incumbent of the latter has greater supervisory responsibilities.

Responsibilities

• Conducts office functions including but not limited to taking messages, answering telephones, inputting time sheets, filing, review and distribute mail, maintaining contracts, creating documents or forms, ordering supplies, and other related functions.
• Maintains, compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data for accuracy and completeness.
• Documents and records accurate information by entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic format.
• Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information.
• Breaks down information or data received or obtained from verbal, written, or electronic communication into separate parts to evaluate results to choose the best solution and to solve problems.
• Communicates with the public, government, and other external sources to represent the organization and provide excellent customer service. This information can be exchanged in person, in writing, by telephone or e-mail.
• Provides support by scheduling appointments, meetings, events, programs, activities, and travel arrangements for the unit or division.
• Develops specific goals by planning, prioritizing, and organizing work to meet performance standards in a timely manner.

Competencies (KSA's)

• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Interpersonal Savvy

Knowledges:

• Administration and Management
• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities:

• Auditory Attention
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension

Tools & Equipment

• Calculator
• Computer
• Printer/Scanner
• Telephone
• Copier/Fax Machine