Tenant Services Coordinator

CBRE; Saddle Brook (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

CBRE is seeking a Tenant Services Coordinator to provide essential administrative and customer service support to tenants and vendors within the Property Management function. The role includes coordinating maintenance, managing lease-related docs, processing invoices, and assisting with rent collection as applicable.

The position emphasizes organization, communication, and proficiency with Microsoft Office, supporting building operations on behalf of clients.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Requires an established understanding of work routines and standards and applying skills in a range of processes, procedures, and systems.
• Requires intermediate problem-solving skills with the capacity to review and select solutions without supervisory approval.
• Ability to explain detailed information within the team clearly and concisely.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with a robust inquisitive mindset.

Responsibilities

• Perform administrative tasks for assigned staff including phone support, drafting and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying.
• Maintain tenant, vendor and property files, including insurance certificates and lease abstracts.
• Coordinate and monitor status of maintenance items with Building Technicians and vendors, open work orders as needed.
• Prepare internal lease administration documents such as lease abstracts and assist in lease administration activities.
• Code invoices for payment, input into accounting system and reconcile A/R; prepare A/R status worksheets.
• May initiate rent collections correspondence and phone contact with tenants where permitted by state regulations.

Skills

Microsoft Office

Organizational skills

Problem-solving

Communication

Education

High School Diploma or GED

Job description

About the Role

As a CBRE Tenant Services Coordinator, you will be responsible for providing general administrative and customer service support to tenants and vendors.

As a CBRE Tenant Services Coordinator, you will be responsible for providing general administrative and customer service support to tenants and vendors. This job is within the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You’ll Do

• Perform a variety of administrative tasks for assigned staff including but not limited to phone support, draft, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying, etc.
• Maintain tenant, vendor and property files, including insurance certificates, lease abstracts, etc. in accordance with prescribed standards.
• Work with Building Technician staff and vendors to compile a list of maintenance items. May open work orders. Coordinate and monitor status of work assigned to vendors.
• Prepare internal lease administration documents such as lease abstracts as directed. Assist in lease administration activities including lease set up, lease changes, reporting etc.
• Code invoices for payment, input into accounting system and forward original invoices to accounting for payment. Prepare A/R status worksheets and reconcile A/R.
• May initiate rent collections correspondence and phone contact with tenant where permitted by state regulations.

What You’ll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Examples of relevant disclaimers include U.S. state pay transparency requirements, sponsorship eligibility, COVID-19 requirements, etc.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The base salary for the Property Administrator position is $60,000 - $70,000 per year. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).