Tenant Services Coordinator

Acacia Network; New York (NY); On-site; USD 50,000; Full time

Job summary

An established industry player is seeking a dedicated Tenant Services Coordinator to join their team. This full-time role involves providing essential support to tenants and ensuring compliance with program requirements. The ideal candidate will have a strong background in case management, particularly with at-risk populations, and possess excellent interpersonal and organizational skills. You'll be the vital link between tenants and building management, advocating for tenant needs and facilitating access to community resources. If you're passionate about making a difference in the lives of older adults and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 4+ years of case management experience with at-risk populations required.
• High School Diploma mandatory; Associate Degree preferred.

Responsibilities

• Act as liaison between tenants and building managers for repairs.
• Provide case management and support to older adults in need.
• Conduct assessments and assist with public benefits applications.

Skills

Case Management

Interpersonal Skills

Organizational Skills

Cultural Sensitivity

Communication Skills

Judgment and Decision-Making

Education

High School Diploma

Associate Degree

Job description

POSITION OVERVIEW

Under supervision of the Program Director, the Tenant Services Coordinator is responsible for providing support to tenants and maintain monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.

The position is Full-time, 35 hours a week generally, 8:30 – 4:30 Monday – Friday, with schedule adjustments as needed per program necessity. Pays: $50k per year

KEY FUNCTIONS

1. Tenant Liaison: Acts as liaison between participants, superintendents and building managers to ensure all repairs are completed to either the tenant's apartment or the building. Reports all issues with respect to the apartment and/or building to the program director, including incidents or occurrences requiring immediate attention.
2. Tenant Support and Record Keeping: Provide light touch case management, information, referrals, and advocacy to older adults; perform intakes/assessments under the review of a Licensed Social Worker; conduct home visits and provide case management to Promesa Virginia House constituents.
3. Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities.
4. Conduct group workshops & support groups as needed.
5. Collect and enter all participant and service unit data in database(s) thoroughly and timely, in accordance with organizational policies and regulatory mandates.
6. Perform tabling and other outreach at neighborhood events.
7. Perform other duties as needed or assigned.
8. Assess older adult needs and developing care plan strategies.
9. Providing support and resources, good relationships with external providers, and developing linkages to community resources.
10. Research and referrals based on the care plan goals.
11. Assisting with benefits such as Access A Ride or Visiting Nurse services, Meals on Wheels.
12. Responding to crisis situations, developing follow up report details, and completing and submitting incident reports.

REQUIREMENTS

1. High School Diploma and 4 years minimum relevant demonstrated experience providing case management services to at risk populations i.e. (Older adults, Mental Health or Substance use) Required.
2. Associate degree Preferred.
3. Ability to use business acumen to exercise good judgment and decision-making.
4. Ability to deal with sensitive issues with diplomacy and discretion.
5. Must be able to multitask with strong organizational skills.
6. Excellent interpersonal skills and able to communicate both verbally and in written form.
7. Commitment to cultural diversity and sensitivity.
8. Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.
9. Willingness to perform other related duties as assigned.

*Acacia Network is an equal opportunity employer*