Tenant Services Coordinator

ECLARO; Lake Forest (IL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax

Medical, Dental & Vision Insurance

Job summary

ECLARO in Lake Forest, IL is seeking a Tenant Services Coordinator to serve as the single point of contact for Property Operations, delivering a positive customer service experience with tenants and visitors.

You will assess tenant needs, prioritize requests, direct service tickets to staff, and support budget preparation, vendor management, and interdepartmental problem solving.

Qualifications

• Bachelor's Degree or 4+ years in a professional setting.
• Strong leadership, organization, planning and time management skills.
• Proficiency in Word, Excel, PowerPoint, Visio.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Responsibilities

• Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience. Performing this function often involves face to face tenant contact.
• Assesses tenant and service needs for the property and assigns priority to each request.
• Directs and monitors service requests to assigned staff.
• Resolves complex or critical situations involving tenants and visitors: consults manager for guidance as needed (e.g., complaints, etc.) or provides recommendations for resolution to manager.
• Facilitates a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving/service delivery.
• Identifies, analyzes, and communicates key tenant service issues/trends and reports findings and recommendations to management.
• Provides vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assists in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.
• Independently plans and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Assists with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.
• Authors responses on behalf of Manager or department.
• Performs other duties as assigned by Manager.
• Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project.
• Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department.
• Provides support to Division Director and Vice President as needed.
• Plans, executes, and resolves all routine technical needs of the Property Operations office.
• Sets meeting priorities, identifies objectives and materials needed for meetings, and exercises judgment to ensure appropriate parties attend meeting.

Skills

Leadership

Organization

Planning

Time management

Verbal communication

Written communication

Customer service

Problem solving

Education

Bachelor's degree or 4 years experience

Tools

Word

Excel

PowerPoint

Visio

Job description

Job Number: 26-01346

Progress on your journey to success! ECLARO is currently recruiting for a Tenant Services Coordinator in the Lake Forest, IL area for one of our clients.

ECLARO's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities

• Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience. Performing this function often involves face to face tenant contact.
• Assesses tenant and service needs for the property and assigns priority to each request.
• Directs and monitors service requests to assigned staff.
• Resolves complex or critical situations involving tenants and visitors: consults manager for guidance as needed (e.g., complaints, etc.) or provides recommendations for resolution to manager.
• Facilitates a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving/service delivery.
• Identifies, analyzes, and communicates key tenant service issues/trends and reports findings and recommendations to management.
• Provides vendor and contractor management through scheduling of services, adhering to contract requirements including insurance compliance, obtaining bids, processing of requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assists in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing in accordance with the lease, and coordinates building expense projects.
• Independently plans and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Assists with developing and maintaining policies, procedures, reference material and related tools with team and Manager to ensure tenant/visitor satisfaction goals are met.
• Authors responses on behalf of Manager or department.
• Performs other duties as assigned by Manager.
• Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project.
• Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department.
• Provides support to Division Director and Vice President as needed.
• Plans, executes, and resolves all routine technical needs of the Property Operations office.
• Sets meeting priorities, identifies objectives and materials needed for meetings, and exercises judgment to ensure appropriate parties attend meeting.

Required Qualifications

• Bachelor's Degree or 4 years of experience in a business office or other professional environment
• Strong leadership, organization, planning and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem solving skills.

Shift: Day 5x8-Hour (08:30 - 17:00); Duration: 26 weeks

Pay Rate: $30.00/Hour

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.