Tenant Services Coordinator

Trinity Partners; Atlanta (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

Trinity Partners - Atlanta is seeking a Tenant Services Coordinator with a positive outlook and excellent communication to support multi-property management. The role emphasizes organization, attention to detail, and hands-on teamwork in a dynamic environment.

The candidate will coordinate vendor contracts, handle tenant requests, and assist in monthly reporting and budgets using MRI/Yardi. Bachelor's degree is preferred, with strong office skills and a client-focused mindset valued.

Qualifications

• Advanced MS Office skills (Word, Excel, Outlook).
• Strong written and verbal communication.
• Excellent analytical, written, and oral communication skills.
• Strong organizational, data collection, validation, and auditing skills.
• Team-oriented mindset; willingness to work with diverse service lines.
• Keen eye for detail; ability to self-edit and follow best practices.
• Ability to multitask and meet tight deadlines.
• Engaging attitude and willingness to problem-solve.

Responsibilities

• Assist the property management team in all aspects of managing multiple properties.
• Receive tenant requests, log, and dispatch complaints to maintenance and vendors.
• Work with vendors to maintain tenant satisfaction and follow up with tenants.
• Outline work to be performed by vendors and obtain bids; approve with Property Manager.
• Coordinate contracts and maintain electronic files per Trinity Partners' policies.
• Receive and code invoices; review with Property Manager and resolve billing issues.
• Maintain up-to-date files on work orders, lease files, and related reminders in MRI/Yardi or similar software.
• Assist in preparing monthly reports, annual plans, and budgets.
• Collaborate on tenant construction projects, including renovations and white-box work.

Skills

MS Office

Verbal & written communication

Analytical skills

Organizational skills

Teamwork

Attention to detail

Multitasking

Problem solving

Education

Bachelor's degree

Tools

MRI/Yardi

Job description

Our culture is our competitive advantage. We don't take that for granted.

Now hiring: the right fit.

Let us know why you're interested in working at Trinity Partners. In turn, we'll tell you about how we work. We encourage our team to be authentic and a little scrappy by providing the support and latitude needed to do their best work. If you can't already tell, we're especially proud of our work environment and culture. We'd love to hear about how hiring you would make it even better.

We encourage our team to be authentic and genuine at work, giving them support and latitude to perform their very best.

Trinity Partners - Atlanta seeks a Tenant Services Coordinator to join our team. We are looking for an individual with a positive outlook, excellent verbal and written communication skills, strong prioritization and organizational skills, great attention to detail, and superior computer skills (Microsoft Office, including Word, Excel, and Outlook). We prefer a bachelor's degree, but also value work experience. We pride ourselves in providing our clients - building owners and tenants - with the highest level of customer service. Our ideal candidate is a hands-on, team player who is motivated by a dynamic work environment.

Responsibilities

• Assist the property management team in all aspects of managing multiple properties.
• Receive all tenant requests, log, and dispatch all complaints to the necessary maintenance personnel and vendors.
• Work with vendors to maintain tenant satisfaction concerning complaints. Follow up with tenants promptly.
• Outline work to be performed by vendors. Obtain bids from different vendors and choose the appropriate vendor to perform work (with the Property Manager's approval).
• Prepare and coordinate the execution of vendor contracts in strict accordance with Trinity Partners' policies. Complete the process by maintaining the necessary documents electronically.
• Receive, log, and properly code all invoices and review them with the Property Manager for approval. Check all invoices for accuracy; work with accounts payable and vendors on clearing up any billing problems.
• Receive and keep up-to-date files on all work orders from tenants, correspondence, lease files, tenant insurance, service contract files, and associated reminders in MRI/Yardi or other accounting software.
• Assist in preparing monthly reports, annual business plans, and budgets.
• Work with the Property Manager and maintenance team on tenant construction, including tenant renovations, white-box construction projects, and general building rehabilitation.
• Process and maintain good records for all security devices, including keys and access fobs.
• Review and research aged receivable reports. Work with tenants and the accounting department to resolve any aged items.
• Maintain current and complete certificates of insurance for all tenants and all vendors in electronic files.
• Create and update tenant manuals and distribute them accordingly.
• Prepare general correspondence, including action agendas, tenant invoices, tenant service requests, and other miscellaneous forms.
• Prepare and coordinate action agenda items with the Property Manager and building maintenance personnel.
• Perform all general office duties, including answering telephones, upkeep of equipment, and ordering supplies.
• Assist with tenant relations functions as assigned.
• Be available for company and team meetings as required.
• Handle other duties as assigned.

Requirements

• Advanced understanding of the Microsoft Office Suite, including Word, Excel, and Outlook
• Exceptional professional verbal and written communication and interpersonal skills
• Excellent analytical, written, and oral communication skills
• Strong organizational, data collection, validation, and auditing skills
• Team-oriented mindset; willingness to work with a diverse set of service lines and colleagues
• Keen eye for detail; ability to check behind yourself and edit, self-correct, and keep company best practices front and center
• Ability to multitask and work efficiently with tight deadlines
• Engaging attitude, flexible nature, and willingness to problem-solve