Tenant Services Coordinator

Avison Young - USA

Honolulu (HI)

On-site

USD 36,000 - 40,000

Full time

7 days ago

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Benefits offered by this job

401k with company match

Paid parental leave

Medical, Dental, Vision Insurance

Life and AD&D Insurance

Disability insurance

Critical Illness Coverage

Pre-Tax Benefits

Wellness program

EAP

Paid vacation days

Personal/wellness days

Holidays + floating holidays

Volunteer day

Job summary

Avison Young in Honolulu, Hawaii seeks a Tenant Services Coordinator to manage day-to-day property services for tenants and respond promptly to concerns. You will process invoices, manage certificates of insurance, AR, and support events under the guidance of the Property Manager.

This on-site role offers an hourly base rate aligned with market data, ranging from $26.44 to $28.84 per hour, with additional bonus potential based on performance and location factors.

Qualifications

Requires strong verbal & written communication skills, accuracy, and accountability and judgement and confidentiality.
One to three years of related experience.
Excellent Customer Service Skills

Responsibilities

Acts as the first point of contact for tenant service calls, requests, and issues.
On-site support for tenant relations; manage move-ins/outs and events.
Prepare vendor service contracts and obtain bids.
Assist with day-to-day property operations and insurance certificates.
Process invoices, rent charges, and AR; use YARDI accounting system.
Maintain tenant records, emergency contacts, and building pass lists.
Assist with billing and sundry invoicing; coordinate with vendors.
Perform general administrative tasks and data entry.
Backup for card key programming and fire safety coordination.

Skills

Verbal & written communication

Attention to detail

Accountability

Judgement

Confidentiality

Customer service

Related experience

Job description

Our Story

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

As a Tenant Services Coordinator, you will coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Process invoices, tenant work requests, manage certificate of insurance process, manage AR, assist with tenant appreciation events, and ensure property is successfully managed as guided by Property Manager.

The base hourly rate is aligned with market data and is estimated between $26.44 to $28.84 (per hour), with the ability to achieve additional compensation through bonus. This hourly rate range reflects base compensation for the position across all US locations. Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.

Responsibilities

Acts as the first point of contact for tenant service calls, requests, and issues. Directs tenant service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors. Is responsible for issuing and obtaining approvals for tenant work order requests.

Is the key on-site support staff for tenant relations. Must diligently support and maintain good working relationships with tenants and vendors. Handles tenant move-ins and move outs and assists with the coordination of tenant events. Orients new tenants on building policies and procedures.

Responsible for preparing vendor service contracts, preparing, and updating lease abstracts, and obtaining vendor bids for special work and/or services.

Assists property management with day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs. Responsible for obtaining and filing tenant and vendor insurance certificates, maintaining tenant contact list, emergency contact lists, issuing and updating building pass list, and maintaining other records and files pertinent to tenants and vendors.

Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into YARDI accounting system, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors to set them up in accounting system. Coordinates with all parties for rent roll-up and reconciliation and compiling monthly report to owner.

Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, and written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.

Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates

Qualifications

Requires strong verbal & written communication skills, accuracy, and accountability and judgment and confidentiality

The Tenant Coordinator position functions at a high capacity within the context of a larger team, setting & implementing goals

One to three years of related experience

Excellent Customer Service Skills

Our Equal Opportunity Commitment

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees: