Hospitality Ambassador

Jones Lang LaSalle Incorporated; Washington (District of Columbia); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Hospitality Ambassador to be the welcoming face of our retail center in Washington, DC. You will deliver high-quality service, guide guests, and promote local amenities while collaborating with retail partners to meet center goals.

The role requires 2+ years in hospitality or retail, professional communication, and the ability to multitask in a fast-paced environment. On-site work with weekday and weekend shifts. Competitive benefits offered.

Qualifications

• 2+ years in hospitality, customer service, or retail.
• Excellent communication with a polished, professional demeanor.
• Strong problem-solving abilities and comfort in approaching guests.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Deliver welcoming, professional customer service to all guests and visitors.
• Provide accurate directions and recommendations regarding retailers, dining, and local attractions.
• Proactively assist guests with an above-and-beyond approach to service.
• Maintain and update guest service materials, maps, and local directories at the desk.
• Collaborate with retail partners to build strong on-site relationships.
• Promote and sell property gift cards to meet center goals.
• Stay informed about local trends, citywide events, and nearby hotspots.
• Support the team to thrive by empowering collaboration.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Team player

Interpersonal skills

Microsoft Office

Google Workspace

Tools

Microsoft Office

Google Workspace

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

A Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.

What your day-to-day will look like:

• Deliver welcoming, professional customer service to all retail center guests and visitors.
• Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
• Proactively assist guests using an "above and beyond" approach to service.
• Maintain and update guest service materials, maps, and local directories at the desk.
• Collaborate with retail partners to build strong on-site relationships.
• Promote and sell property gift cards to meet established center goals.
• Stay informed about local trends, citywide events, and nearby hotspots.
• Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.

Expected Schedule:

40 hours per week across 5 days, Saturday and Sunday availability is required

Required qualifications:

• Two or more years of experience in hospitality, customer service, or retail.
• Excellent communication skills with a polished, professional demeanor.
• Strong problem-solving abilities and comfort in approaching guests.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative team-player mindset with strong interpersonal skills.
• Proficiency with digital technology, including Microsoft Office and Google Workspace.
• Ability to stand for extended periods, unless a reasonable medical accommodation is needed.

Preferred qualifications:

• Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
• Deep knowledge of local entertainment, dining, and transit options.
• Bilingual or multilingual skills.
• An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,000.00 – 47,844.00 USD per year

Location:

On-site –Washington, DC

Personalized benefits that support personal well‑being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.