Amenity Center Coordinator

Default Brand; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Piedmont is seeking an Amenity Coordinator to manage Galleria Office Towers’ amenity space reservations and facilities, ensuring smooth daily operations with a hospitality mindset. The role requires engaging with tenants, coordinating meeting rooms, Top Golf Swing Suite, terraces, and wellness areas while maintaining a professional demeanor.

Responsibilities include handling reservations, setting up spaces per requests, supervising equipment, and supporting events.

Qualifications

• College degree or equivalent 2 years’ experience in customer service or hospitality.
• Ability to communicate clearly and professionally and develop rapport with tenants.
• Collaborative nature with strong interpersonal skills.
• Proficient in Microsoft Office Suite; must understand AV equipment.
• Must be able to stand, sit, or walk for extended periods; lift up to 10 lbs.
• Annual travel for two to three days for company-wide meetings.

Responsibilities

• Maintain reservations in Rise app and ensure set-up requests follow building guidelines.
• Prepare and send weekly reservation booking sheets to all parties.
• Arrange meeting room setup per requests and manage bookings for tenant satisfaction.
• Check meeting rooms are clean and properly set up; assist with mid-day changes.
• Ensure equipment works and assist tenants with equipment usage.
• Inspect tenant lounges and ensure cleanliness; manage coffee areas and supplies.

Skills

College degree

Customer service

Hospitality mindset

Interpersonal skills

Clear communication

Education

College degree or 2 yrs exp in CS/hospitality

Tools

Microsoft Office Suite

Audio/Visual equipment

Job description

At Piedmont, our mission is to build and transform workspaces that enhance connection and collaboration for tenants, while remaining committed to our stakeholders, employees, and local communities. Going beyond Piedmont’s commitment to a best-in-class built environment, we have dedicated ourselves to fostering a diverse and inclusive culture by empowering employees to share their experiences and ideas to create a culture where there is shared pride, passion, and commitment to excellence, innovation, and respect. Culture is more than just a buzzword to us, our employees are what make Piedmont such a dynamic and rewarding place to work and remain our most valuable resource to work together, be successful, grow the company, and make an impactful difference in the office experience.

The amenity coordinator will be responsible for the coordination of the Galleria Office Towers amenity space reservations and facilities including the overall functionality of the spaces to ensure a smooth operation on a daily basis. The candidate will maintain a hospitality mindset and represent Galleria Office Towers and Piedmont in a positive and professional manner. This role requires a friendly energetic demeanor to orchestrate the duties:

JOBREQUIREMENTS:

• College degree or equivalent 2 years’ experience in customer service or hospitality.
• Ability to communicate clearly and professionally and while developing a pleasant rapport with tenants that anticipates their needs.
• Collaborative nature with strong interpersonal skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, etc.) with the capability to quickly learn new systems. Must have a clear understanding of audio/visual equipment.
• Must be able to stand, sit, or walk for extended periods to greet visitors and tenants. Must be able to move, lift, carry, push, pull and place objects weighing 10 pounds or less.
• Routine travel is not required for the position. Requires annual travel for two to three days to attend company-wide meeting.

JOB RESPONSIBILITIES:

Primary Amenity Areas are Listed Below:

• Meeting rooms (training rooms and board room spaces along with adjacent pre-function spaces)
• Top Golf Swing Suite
• Terrace
• Wellness Rooms
• Other amenity areas as assigned

Other responsibilities include but are not limited to:

Meeting Rooms/Board Rooms/Pre-function Areas:

• Maintain reservation approvals within the Rise app while ensuring their set-up requests are within the building guidelines
• Construct and send out weekly reservation booking sheet to all parties
• Assist in arranging meeting room set-up for all reservations based on requests
• Manage all bookings to ensure tenant satisfaction and a high level of professional service
• Check all meeting room locations prior to meetings/events start times to insure they are clean and set-up correctly while working hand-in-hand with the Day Porter Supervisor and Amenity Lead. Assist with mid-day room changes, as needed.
• Make sure that the equipment is working correctly and assist if there are any issues.
• Assist tenants that are having difficulty with equipment usage.

Tenant Lounges/Common Area Amenity Spaces/Terrace:

• Inspect tenant lounges throughout the day to ensure cleanliness and inform day staff if there are issues that need attention.
• Oversee coffee areas to confirm coffee pots are in working order and supplies are stocked.
• Collaborate with day porters and amenity lead to ensure areas are in good order each morning and prior to tenants’ arrival.
• Check that TVs and music in all amenity areas are in working condition first thing every morning and throughout the day

Top Golf/Swing Suite:

• Meet Topgolf Swing Suite bookings and explain operation of program.
• Close Topgolf Swing Suite after bookings in a timely manner and put equipment away.

Community Events and Drive:

• Assist with tenant events as needed, including set up
• Flex hours for events, as needed, while maintaining a 40-hour work week. Hours are 7am-4pm Monday-Friday and any changes must be approved.

Other:

• Assist PM team with various projects, as needed.
• Assist with preparing for leasing tours.
• Help visitors find their way if they appear lost or connect them with security.
• Other duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.