Tenant Relations Specialist

MOLARI, Inc.; Pittsfield (MA); On-site; USD 42,000 - 47,000; Full time

Job summary

MOLARI, Inc. in Pittsfield, MA is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities.

This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams. Pittsfield, MA | Full-time | Direct Hire Salary: $42,000-$47,000 annually You will handle rent accounts, conduct apartment showings, assist with annual recertifications, and ensure compliance

Qualifications

• Associate degree or background in Business Administration or Social Services.
• Two to five years of experience in real estate, property management, or social services.
• Management experience is a plus.
• Strong communication, organization, and conflict-resolution skills.
• Ability to work independently and respectfully with people from diverse backgrounds.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as a point of contact for tenants, address concerns, and help resolve conflicts.
• Monitor rent accounts and follow up on unpaid rent and maintenance fees.
• Conduct apartment showings and coordinate tenant move-ins and move-outs.
• Support annual resident recertifications and collect required documentation.
• Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.
• Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.

Skills

Communication

Organization

Conflict resolution

Independent work

Diversity awareness

Education

Associate degree in Business Administration or Social Services

Tools

Microsoft Outlook

Excel

Word

Job description

Our Client, located in Pittsfield, is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.

Pittsfield, MA | Full-time | Direct Hire Salary: $42,000-$47,000 annually

Key Responsibilities

• Serve as a point of contact for tenants, address concerns, and help resolve conflicts.
• Monitor rent accounts and follow up on unpaid rent and maintenance fees.
• Conduct apartment showings and coordinate tenant move-ins and move-outs.
• Support annual resident recertifications and collect required documentation.
• Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.
• Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.

Qualifications

• Associate degree or background in Business Administration or Social Services.
• Two to five years of experience in real estate, property management, or social services.
• Management experience is a plus.
• Strong communication, organization, and conflict-resolution skills.
• Ability to work independently and respectfully with people from diverse backgrounds.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Valid driver's license and reliable transportation.

Work Requirements

• This position includes office work and regular travel to residential properties.
• Availability for evening and weekend emergency calls and occasional after-hours meetings is required.

Our Client, located in Pittsfield, is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.

Pittsfield, MA | Full-time | Direct Hire Salary: $42,000-$47,000 annually

Key Responsibilities

• Serve as a point of contact for tenants, address concerns, and help resolve conflicts.
• Monitor rent accounts and follow up on unpaid rent and maintenance fees.
• Conduct apartment showings and coordinate tenant move-ins and move-outs.
• Support annual resident recertifications and collect required documentation.
• Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.
• Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.

Qualifications

• Associate degree or background in Business Administration or Social Services.
• Two to five years of experience in real estate, property management, or social services.
• Management experience is a plus.
• Strong communication, organization, and conflict-resolution skills.
• Ability to work independently and respectfully with people from diverse backgrounds.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Valid driver's license and reliable transportation.

Work Requirements

• This position includes office work and regular travel to residential properties.
• Availability for evening and weekend emergency calls and occasional after-hours meetings is required.