Assistant Property Manager

Pennrose Management Company; Glenarden (MD); On-site; USD 34,000 - 36,000; Full time

Job summary

Pennrose Management Company in Glenarden, MD is seeking a leasing and resident services professional to market and lease assigned properties, coordinate events, and provide excellent tenant support.

The role supports Property management through routine administration, file maintenance, and compliance with housing programs while traveling between properties as needed.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 2 or more years’ experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or HOPE 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel between properties.

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotions.
• Assists with development and implementation of resident services programming.
• Maintains knowledge of market conditions affecting leasing and operations.
• Manages property's answering service and ensures high-quality customer service.
• Notifies residents of tenancy issues.
• Files eviction court documents and attends hearings as Landlord’s representative.
• Oversees security deposit administration and refunds.
• Assists with building security measures and incident documentation.
• Maintains A/P and A/R procedures.
• Processes property expenditures for approval.
• Leads property tours and markets amenities.
• Tracks referrals, walk-ins, and inquiries.
• Maintains reference book of property features and current promotions.
• Prepares leasing checklists and deposits.
• Reviews and screens applications for approval.
• Maintains filing system for tenants, applicants, accounting, vendor and contracts.
• Maintains deposits and rental collections.
• Monitors landlord-tenant relations and mediates disputes.
• Responds to resident concerns and provides referrals.
• Uses maintenance software to track work orders.
• Inspects apartments for move-in/out and turnover status.
• Assists with annual inspections and recertifications.
• Assists with marketing analysis and property reassessment.
• Stays compliant with leasing laws and company policies.

Skills

Customer service

Travel availability

Flexible hours

Interpersonal communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Windows

Excel

Outlook

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Pay range: $25 - $26/hour depending on experience.

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Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Assists with the development and implementation of resident servicesprogramming
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing andoperations
• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contactinformation
• Notifies residents of all issues affecting theirtenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’srepresentative
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security depositreturns
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurancecarriers
• Maintains familiarity with all procedures and requirements of accounts payable and accountsreceivable
• Processes all property expenditures for Property Manager’s approval
• Maintains journal of administrative, facility-related, and market-driven property issues andconcerns
• Leads tours of property, showing vacant units and marketing propertyamenities
• Tracks and follows up with all referrals, walk-ins, and phoneinquiries
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasingpromotions
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, andinformation
• Reviews and screens all applications for Property Manager’s approval
• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contractfiles
• Maintains deposit and rentalcollections
• Monitorslandlord-tenant relations and mediates disputes whennecessary
• Responds to resident concerns and complaints.Counselsresidents and provides referrals to appropriateagencies
• Utilizes maintenance software program to enter in and track workorders
• Inspects apartments for move-in/out condition and turnoverstatus
• Assists Property Manager with conducting and documenting annual unit inspections and annual recertification ofresidents
• Assists Property Manager with reassessing property and completing competitive marketinganalysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicablelaws
• Ordersoffice supplies
• Maintains regular daily office hours ensuring adequate coverage on weekends andholidays
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods orservices

Qualifications

Required Education and Experience:

• High SchoolDiplomaor equivalent
• Bachelor’s Degree preferred
• 2 or moreyear’s experiencein multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or Hope 6preferred
• Knowledge ofHUD programs including but not limited to HOPE 6 and project-based Section8
• Proficiency in Yardi preferred
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
• Excellent customer service skills
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Working Conditions:

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitionalneighborhoods
• Ability to climb stairs, take elevators, bend, squat and reachoverhead.