Tenant Onboarding Coordinator - Property Management

Suncoast Property Management, LLC; Jacksonville (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Suncoast Property Management, LLC is seeking a Tenant Onboarding Coordinator to support the application and move-in process in our Jacksonville office. You will communicate with applicants, track correspondence, collect information, process deposits, and help schedule move-ins.

The ideal candidate has a high-school diploma, 2+ years in customer service, strong communication, and proficiency with Microsoft Office; Spanish is a plus.

Qualifications

• High-school diploma or equivalent.
• 2+ years of prior successful experience in a customer service role.

Responsibilities

• Communicate with applicants throughout the application approval process to provide a smooth informative experience.
• Track and log communications with applicants per company policy and procedure.
• Collect all necessary information to secure deposits and move ins.
• Process Security Deposits and Schedule Move in files and provide all information needed prior to move in.
• Determine if additional documentation is needed and explain what is needed to the applicants.
• Confirm application approvals.
• Explain application denials to applicant.
• Other duties as assigned.

Skills

Customer service experience

Verbal and written communication

Professional demeanor

Interpersonal skills

Microsoft Office proficiency

Attendance and punctuality

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Propertyware

ShowMojo

HubSpot

Job description

Tenant Onboarding Coordinator - Property Management

Overview

Position Type

Full Time

Description

General Duties and Responsibilities

• Communicate with applicants throughout the application approval process to provide a smooth informative experience
• Track and log communications with applicants per company policy and procedure
• Collect all necessary information to secure deposits and move ins
• Process Security Deposits and Schedule Move in files and provide all information needed prior to move in
• Determine if additional documentation is needed and explain what is needed to the applicants
• Confirm application approvals
• Explain application denials to applicant
• Other duties as assigned

Qualifications :

• High-school diploma or equivalent
• 2 or more years of prior successful experience in a customer service role
• Strong verbal, written and interpersonal communication skills
• Possess a professional, polite demeanor and appearance appropriate for a representative of the company
• Able to develop and maintain effective and cooperative working relationships with others
• Proficient in Microsoft Office Suite
• Maintain an exemplary record of attendance and punctuality
• Able to perform the essential functions of the position, with or without a reasonable accommodation

Preferred Qualifications :

• Spanish Speaking
• Experience in property management and/or with Propertyware and Showmojo
• Experienced in Hubspot

Essential Functions:

• Able to apply SOPs to specific problems to produce accurate answers
• Demonstrates the ability to read and comprehend written information and concepts effectively.
• Possesses strong listening skills, with the ability to understand information conveyed through all forms of communication.
• Communicates ideas clearly and effectively in all interactions, ensuring understanding by others.
• Produces clear, professional written communication that effectively conveys information and intent.
• Speaks clearly and articulately to facilitate clear understanding of next steps.
• Maintains strong attention to detail
• Works well under pressure and deadlines
• Able to handle multiple assignments in a proficient way