Community Manager

Jobtailor

Charlotte (NC)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Jobtailor in Charlotte, NC is seeking an energetic Property Manager to lead the community operations, oversee maintenance, and ensure compliance. You will manage a property team, schedules, and coordinate with vendors to uphold service standards.

The role emphasizes budget oversight, rent collections, tenant communications, and equitable leadership to foster an inclusive workplace. A background in multi-family leasing and strong MS Office skills are preferred, with a Bachelor’s degree

Qualifications

High energy and positive attitude.
Financial skills/background to manage the property budget, accounts, and rent collections
Strong leadership orientation with professional image.
Excellent customer service and communication from property management, hospitality, or related experience.
2+ years of multi-family leasing management experience.
High School diploma required; Bachelor's degree preferred.
Strong administrative and organizational skills with time management.
Ability to coordinate work with vendors and contractors.
Proficiency with MS Office and property management software.

Responsibilities

Professionally manage and lead the property team in daily community operations.
Establish maintenance and team schedules and hold team members accountable for performance and engagement.
Coach and develop the team to create an inclusive workplace.
Manage budgets, accounts, rent collections, and tenant notices using software accurately and timely.
Review applications, background checks, and credit checks for process compliance.
Conduct file audits and handle administrative tasks, including filing taxes.
Report escalated problems and issues to the Asset Director.
Prepare client reporting and supporting documentation for regular client meetings.
Communicate operational variances, concerns, and positive impacts using a solution-driven approach.
Enforce policies and procedures for new leases and resident recertifications.
Greet residents, applicants, and others courteously and respectfully.
Respond to and resolve residents' questions, concerns, and complaints.
Inspect property conditions and coordinate maintenance activities.
Ensure community and buildings comply with local, state, and federal regulations.
Investigate complaints and resolve conflicts.
Secure the property, implement safety precautions, respond to emergencies, and complete required documentation.
Ensure work-related activities comply with company standards fairly, ethically, and consistently
Perform other assigned tasks

Skills

Property Management

Budget Management

Multi-Family Leasing Management

Customer Service

Team Leadership

Scheduling

Time Management

Regulatory Compliance

MS Office Suite

Communication Skills

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Property Management Software

MS Office Suite

Excel

Outlook

Teams

Job description

Professionally manage and lead the property team in daily community operations
Establish maintenance and team schedules and hold team members accountable for performance and engagement
Coach and develop the team to create an inclusive workplace
Manage budgets, accounts, rent collections, and tenant notices using software accurately and timely
Review applications, background checks, and credit checks for process compliance
Conduct file audits and handle administrative tasks, including filing taxes
Report escalated problems and issues to the Asset Director
Prepare client reporting and supporting documentation for regular client meetings
Communicate operational variances, concerns, and positive impacts using a solution-driven approach
Enforce policies and procedures for new leases and resident recertifications
Greet residents, applicants, and others courteously and respectfully
Respond to and resolve residents' questions, concerns, and complaints
Inspect property conditions and coordinate maintenance activities
Ensure community and buildings comply with local, state, and federal regulations
Investigate complaints and resolve conflicts
Secure the property, implement safety precautions, respond to emergencies, and complete required documentation
Ensure work-related activities comply with company standards fairly, ethically, and consistently
Perform other assigned tasks

Requirements

High energy and positive attitude
Financial skills/background to manage the property budget, accounts, and rent collections
Positive and professional image with a strong leadership orientation
Great customer service with excellent communication skills from relatable experience in property management, hospitality, retail service, or similar
2+ years of multi-family leasing management experience required with multiple years of leasing experience
High School diploma or equivalent required
Bachelor's degree in business or related field preferred
Strong administrative and organizational skills with excellent time management
Superb scheduling and prioritizing skills to coordinate work with vendors and contractors
Ability to effectively and professionally support property team members in daily procedures and processes
Strong computer skills and working knowledge of MS Office Suite (Outlook, Teams, Word, Excel) required
Property Management Software database experience preferred
Bilingual preferred but not required
Valid driver's license, current automobile insurance, and reliable transportation

Core Competencies

Demonstrates strong leadership and organizational skills in managing property operations, including budget management, tenant relations, and compliance with regulations. Proficient in using property management software and MS Office Suite to enhance team performance and operational efficiency.

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