Customer Employment Support Officer

Civic Recruitment Limited; Town of Greenwich (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Bi-weekly pay

Local authority contract

Job summary

Civic Recruitment Limited is recruiting a Customer Employment Support Officer for a 3-month contract with a local authority. You will provide employment advice, guidance and job-search support to unemployed residents, helping them overcome barriers and move into sustainable work, training or apprenticeships.

The role involves one-to-one sessions, diagnostic assessments, action planning, caseload management, CV and interview coaching, and delivering workshops.

Qualifications

• Previous Employment Advisor or employability experience.
• Experience helping unemployed individuals into work, training or education.
• Experience conducting assessments and creating action plans.
• Strong customer service and communication skills.
• Experience with CV preparation, applications and interview coaching.
• Ability to work with individuals facing barriers to employment.
• Strong administrative and record-keeping skills.
• Experience working to targets and performance outcomes.

Responsibilities

• Deliver one-to-one employment advice and guidance sessions.
• Conduct diagnostic assessments to identify employment and skills barriers.
• Develop personalised action plans and employment pathways.
• Manage an active caseload of customers seeking employment.
• Support customers with CV writing, application forms and interview preparation.
• Deliver employability workshops and group sessions.
• Provide job search support and vacancy matching.
• Refer customers to specialist support services and external agencies.
• Track customer progress and maintain accurate records.
• Deliver in-work support for customers who enter employment.
• Support recruitment events, job fairs and community employment initiatives.
• Ensure compliance with funding, audit and programme requirements.
• Maintain up-to-date labour market knowledge and employment opportunities.
• Support GLLaB targets and performance outcomes.

Skills

Customer service

Communication

Caseload management

CV writing

Interview coaching

Administrative skills

Target-driven

Job description

Greenwich, United Kingdom | Posted on 15/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Months Contract with a Local Authority

Job Purpose

As a Customer Employment Support Officer, you will provide employment advice, guidance and job search support to unemployed residents and job seekers, helping them overcome barriers to employment and move into sustainable work, training or apprenticeships.

Key Duties/Accountabilities

• Deliver one-to-one employment advice and guidance sessions.
• Conduct diagnostic assessments to identify employment and skills barriers.
• Develop personalised action plans and employment pathways.
• Manage an active caseload of customers seeking employment.
• Support customers with CV writing, application forms and interview preparation.
• Deliver employability workshops and group sessions.
• Provide job search support and vacancy matching.
• Refer customers to specialist support services and external agencies.
• Track customer progress and maintain accurate records.
• Deliver in-work support for customers who enter employment.
• Support recruitment events, job fairs and community employment initiatives.
• Ensure compliance with funding, audit and programme requirements.
• Maintain up-to-date labour market knowledge and employment opportunities.
• Support GLLaB targets and performance outcomes.

Essential Experience Required

• Previous Employment Advisor, Employment Support, Careers Guidance or Employability experience.
• Experience supporting unemployed individuals into work, training or education.
• Experience conducting assessments and creating action plans.
• Strong customer service and communication skills.
• Experience managing a caseload.
• Knowledge of employability programmes and employment support services.
• Experience with CV preparation, applications and interview coaching.
• Ability to work with individuals facing barriers to employment.
• Strong administrative and record-keeping skills.
• Experience working to targets and performance outcomes.

Additional Information to Note

• Monday to Friday.
• Royal Borough of Greenwich.
• Employment Support and Careers Guidance experience highly desirable.
• Some evening and Saturday working may be required on a rota basis.
• Initial candidate submission period closes: 21st October 2026 at 17:00.
• We work on bi-weekly payment schedule.