Tenant Insurance Specialist – Claims & Coverage Expert

Public Storage; Frisco (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Public Storage is seeking a Tenant Insurance Specialist to serve as a key resource for customers, brokers, insurance partners, and internal stakeholders involved in the Orange Door Storage Insurance Program. The role handles inbound calls and emails on coverage, billing, claims, policy maintenance, and account support while serving as a subject matter expert on program operations.

The ideal candidate is a licensed insurance professional with strong customer service and account management

Qualifications

• Active Property & Casualty Insurance License or Limited Lines Property & Casualty License in good standing.
• Minimum of 2 years of insurance customer service, agency, brokerage, carrier, or account management experience.
• Experience handling inbound customer communications in a service-focused environment.
• Strong understanding of Inland Marine or 1st party property insurance, policy administration, and claims processes.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and customer relationship management abilities.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

Responsibilities

• Respond to inbound customer calls and emails regarding insurance coverage, billing, enrollments, policy changes, cancellations, reinstatements, and claims inquiries.
• Educate customers on coverage provisions, program benefits, exclusions, and insurance requirements.
• Resolve customer concerns professionally and efficiently while maintaining high service standards.
• Document customer interactions and account activity accurately within company systems.
• Assist customers with claims reporting procedures and coordinate follow-up communications as needed.
• Serve as a liaison between customers and insurance partners to ensure timely resolution of inquiries.
• Support day-to-day administration of the Orange Door Storage Insurance Program.
• Review insurance documentation and maintain accurate customer and policy records.
• Assist with coverage verification, policy servicing, compliance monitoring, and reporting activities.
• Support audits, operational reviews, and process improvement initiatives.
• Help identify opportunities to improve customer experience and program performance.

Skills

Insurance knowledge

Account management

Customer service

Communication

Microsoft Office

Education

Active Property & Casualty License

Bachelor's degree in Business/Insurance/Risk Mgmt

Tools

Excel

Outlook

Word

Job description

Public Storage is seeking a Tenant Insurance Specialist to serve as a key resource for customers, brokers, insurance partners, and internal stakeholders involved in the Orange Door Storage Insurance Program. The role handles inbound calls and emails on coverage, billing, claims, policy maintenance, and account support while serving as a subject matter expert on program operations.

The ideal candidate is a licensed insurance professional with strong customer service and account management