Tenant Experience Coordinator

CP Group; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Unlimited vacation

Life and disability insurance

Medical, dental, and vision insurance

Voluntary insurance options

401(k) with company match

Job summary

CP Group is seeking a Tenant Experience Coordinator to be the primary contact for tenants and external vendors, driving amenities, events and community outreach. The role supports ESG health and wellness initiatives and builds tenant relationships across multiple buildings.

You will manage communications, organize events, and oversee newsletters and handbooks, while ensuring accurate tenant information and strong partner relations. An hospitality mindset is valued.

Qualifications

• Minimum 3–5 years in a customer-facing role in real estate or hospitality.
• Experience in commercial property environments and high-touch service.
• Strong writing and grammar; excellent interpersonal skills.

Responsibilities

• Serve as liaison between Property Management and tenants.
• Lead communication with tenants, vendors and community reps.
• Distribute Welcome Packages and tenant handbook per process.
• Plan and track tenant events with budgets and outcomes.
• Maintain monthly newsletter and update website/documents.

Skills

Customer-facing

Relationship management

Time management

Communication

Interpersonal skills

Writing and grammar

Independent work

Organization

Hospitality experience

Education

Real estate background

Tools

Social Media

Mailchimp

Canva

PowerPoint

Job description

About Us

CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.

About Us

CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States. CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.

Summary

The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships.

Essential Responsibilities

Customer Service and Communication

• Serve as liaison between Property Management team and the tenants.
• Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
• Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.
• Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift and tenant handbook.
• Distribute frequent tenant correspondence on the upcoming week’s events and activities.
• Liaison with community businesses to develop discount programs with exclusive offerings for tenants.
• Distribute flyers to tenants regarding upcoming activities and events.
• Greet tenants upon arrival daily from 8am - 9am as they enter the building
• Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk.
• Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization’s experience.
• Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
• Work with Company's Director of ESG to support company health & wellness initiatives; execute and communicate these initiatives at the property-level.
• Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.

Event Planning

• Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building’s tenant mix
• Keep record of all tenant events and event attendance and feedback.

Marketing Materials

• Assist with organizing and distributing a monthly newsletter using a Company-provided template and highlighting amenities, tenant discounts, and building events.
• Manage Property website, ensuring website and documents within Angus stay updated.
• Create and distribute news and events.
• Create and maintain the Company-provided tenant handbook and amenity guide brochure which outlines the contacts, communication tools, maps, Environmental Health initiatives, services, discounts, and amenities offered exclusively to tenants.
• Design flyers and graphics for upcoming events/promotions.

Qualifications

• Minimum of 3-5 years of professional experience in a customer-facing role.
• Real estate background, with experience in commercial property environments.
• Hospitality experience strongly preferred, with a demonstrated commitment to high-touch service and relationship management.
• Prior experience as a Leasing Administrator and/or Sales Associate.
• Proficient in Social Media, Mailchimp, Canva and PowerPoint.
• Social Media Experience: Facebook and Instagram business accounts.
• Ability to work independently, taking ownership over projects.
• Encompasses impeccable time management and prioritization skills.
• Strong overall computer skills.
• Skilled communicator with great interpersonal skills and the ability to build and manage relationships.
• Excellent writing and grammar skills.
• Experience working in an account service or customer experience environment

Successful completion of a background screening required

CP Group is an Equal Opportunity

Benefits

We offer a competitive benefits package, including:

• Unlimited vacation, summer Fridays, and 9 company holidays
• Company-paid life and disability insurance
• Company-subsidized medical, dental, and vision insurance
• Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
• 401(k) with company match