Community Manager

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Community Manager in downtown Chicago to design and oversee programming for a corporate office building. You will manage tenant engagement, plan events, and collaborate with onsite retailers to activate spaces and foster a sense of community.

The role involves curating activations, coordinating with property management teams, and handling communications, reporting, and invoicing for services.

Qualifications

• Four years experience with marketing and event planning.
• Independent thinking.
• Creatively produce ideas to involve retailers in office space.
• Ability to engage tenants and visitors to participate in events and programming.
• Possesses foresight to organize event logistics up to 500+ attendees.
• Eye for clean, concise marketing collateral.
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue.
• Able to multi‑task in a fast‑paced environment, accommodating and communicating to a broad range of clientele with varied needs across three buildings.

Responsibilities

• Responsible for managing the tenant engagement in an office building in downtown Chicago's Loop
• Special event planning for meetings and events occurring at the properties for clients and tenants both small and large scale
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers
• Coordinates property synergy between office tenants, retailers, and dining establishments
• Create property programming with the goal of creating a property‑wide sense of inclusion and community
• Assists three property management teams in creating welcome collateral and events for new tenants
• Responds to in‑person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
• Facilitates fitness instruction, classes, events, supply ordering, etc. at onsite gym if applicable
• Utilizes common areas for pop‑ups and activations for tenant engagement activations
• Manages property social media sites if applicable
• Creates internal marketing messaging and collateral for property programming and events
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
• Negotiate contracts with area vendors for best price, product and service
• Works with JLL Experience Management corporate team to grow a local Preferred Vendor list
• Fosters an up‑to‑date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
• Writes, edits and sends a monthly email newsletter to tenants who have opted into the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
• Provides timely and accurate invoices to the JLL Finance department to ensure accurate billing of services to clients
• Stays current on knowledge of local events and cultural attractions. Researches information on these events. Other concierge‑related requests, as needed

Skills

Marketing experience

Event planning

Tenant engagement

Creativity

Communication

Organization

Independent thinking

Problem solving

Job description

Community Manager

The Community Manager main duty is to create and manage programming for a corporate office building in downtown Chicago. The goal is to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee common areas in the office tower including lobby and a brand new tenant amenity lounge. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech‑savvy. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back‑end of the property app, manage property social media accounts, and create internal marketing collateral. Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

Job Duties

• Responsible for managing the tenant engagement in an office building in downtown Chicago's Loop
• Special event planning for meetings and events occurring at the properties for clients and tenants both small and large scale
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers
• Coordinates property synergy between office tenants, retailers, and dining establishments
• Create property programming with the goal of creating a property‑wide sense of inclusion and community
• Assists three property management teams in creating welcome collateral and events for new tenants
• Responds to in‑person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
• Facilitates fitness instruction, classes, events, supply ordering, etc. at onsite gym if applicable
• Utilizes common areas for pop‑ups and activations for tenant engagement activations
• Manages property social media sites if applicable
• Creates internal marketing messaging and collateral for property programming and events
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
• Negotiate contracts with area vendors for best price, product and service
• Works with JLL Experience Management corporate team to grow a local Preferred Vendor list
• Fosters an up‑to‑date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
• Writes, edits and sends a monthly email newsletter to tenants who have opted into the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
• Provides timely and accurate invoices to the JLL Finance department to ensure accurate billing of services to clients
• Stays current on knowledge of local events and cultural attractions. Researches information on these events. Other concierge‑related requests, as needed

Skills and Aptitudes

• Four years experience with marketing and event planning
• Independent thinking
• Creatively produce ideas to create involve retailers in office space
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 500+ attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi‑task in a fast‑paced environment, accommodating and communicating to a broad range of clientele with varied needs across three buildings
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self‑starter who is able to work with minimal supervision
• Creative problem solver
• Proactive, approachable and solution‑focused
• Professional demeanor and appearance
• Strong planning and organizational skills