House Manager

Bay Cove Human Services; Boston (MA); On-site; USD 50,855 - 68,723; Full time

Job summary

Bay Cove Human Services in Brockton seeks an experienced Program Manager to oversee the daily operation of the Growthways residence. You will supervise a team of residential staff, ensure high-quality care, and support individuals in accessing preferred community activities and medical services.

The role emphasizes a person-centered, PBS-oriented approach, with responsibility for staff recruitment, training, scheduling, and performance evaluations, along with after-hours support as needed.

Qualifications

• BA/BS in related field preferred or equivalent leadership experience.
• 4+ years in human service setting with leadership or supervisory responsibilities.
• CPR & First Aid certification required within 30 days of hire; Medication administration certification within 6 months.

Responsibilities

• Promotes valued roles and community integration for individuals.
• Supervises and develops program staff; manages scheduling and performance evaluation.
• Ensures medications are administered correctly and services are person-centered and PBS-oriented.
• Maintains program records, logs, and policy documents in compliance with regulatory standards.
• Represents the program professionally with outside agencies and coordinates staff meetings.

Skills

Leadership

Communication

Program management

Education

BA/BS in related field

4 years experience in human services

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Department/Program: Developmental Services – Growthways

Program Location & Schedule: (Brockton) 9am‑5pm Monday to Friday

Reports to: Residential Coordinator (Senior Program Director)

Supervisory Responsibilities: Supervision of all permanent program and relief staff.

Job Summary: The Program Manager is responsible for the day‑to‑day functioning of the home. They ensure the quality of care, supervision, support and training for all individuals, assisting them to access preferred community activities and ensuring that all individuals receive appropriate medical care. Managers provide leadership to a team of residential staff and together they work to offer supports which meet the unique needs of all individuals, always in a dignified and respectful approach.

This is an exempt position.

Essential Functions of Position

• Promotes and strengthens opportunities for valued roles and growth at home, in the community and within their social network and for varied and meaningful relationships
• Ensures that all staff interact with all clients, co‑workers and stakeholders in a respectful and dignified manner understanding and embracing differences
• Provides support and assistance to promote optimal health such as arranging for all necessary medical services for the individuals and following through with all recommendations; ensures that medications are available and administered as prescribed
• Ensure a person‑centered and PBS‑oriented approach is implemented throughout the program
• Engages in staff recruitment, interview, hiring, orientation, training, work assignments, scheduling, direct observation of work, supervision, conflict resolution, progressive discipline, and performance evaluation as well as identifies strengths and professional development opportunities
• Provides ongoing supervision, training and evaluation of all staff to ensure each is fulfilling their job responsibilities, work assignments and are following all plans and policies. Managers are expected to address and report any violations in a timely manner and to promote our philosophy for service delivery.
• Provides support to the program and the Administrator on Call for after‑hours emergencies or concerns
• Represents their program, individuals and the agency in a professional manner when dealing with outside agencies
• Coordinates and leads staff meetings, is an active knowledgeable contributor at all client related and agency meetings
• Maintains individuals’ records, data book, program log and policy book, and medication book in an orderly fashion and in compliance with D.D.S. and

Growthways Specifications

• Develops all aspects of the individuals’ I.S.P.s in conjunction with the individual, agency support team, and guardian. Provides input to service plan development and implementation, monitors their effectiveness and reports outcomes to appropriate entities, ensures all plans are implemented as specified in this plan
• Ensures accurate, professionally written, and timely programmatic documentation
• Is a strong advocate for the individual and maintains a positive rapport
• Ensures for the safety of all clients and staff by following all plans for preventative and proper maintenance and cleanliness of the physical site and program vehicle in compliance with all requirements and reports all concerns in a timely manner
• Carries out tasks related to the day to day operations including scheduling staff, facilitating staff meetings, responsible for management of financial and budgetary processes (e.g.: client and program funds and budgets)
• Ensures that agency policies and regulatory standards are met and maintained, including internal QA, and external regulatory bodies, such as: DPH, DDS, CMS, DPPC, and MAP
• Performs other related work duties as needed or as assigned by their supervisor

Requirements for the Position

• BA/BS in related field preferred with at least 2 years’ experience in the human service field and demonstrated leadership skills/previous supervisory experience
• Minimum of 4 years’ previous work experience in human service setting and in lieu of educational requirement and demonstrated leadership skills/previous supervisory experience
• Department of Public Health certification in medication administration is required. *within 6-months of date of hire to retain employment*.
• CPR & First Aid (SFA) certification is required. * within 30 days of date of hire.
• Safety Care is required at some programs. * must become certified within 90 days of date of hire.
• Possess a valid driver’s license, a clean driving record and one year driving experience
• Must work at least one weekend day. Schedule includes direct care responsibilities
• Proficient in clinical and professional verbal, writing, and computer skills
• Ability to go up and down stairs and the physical capacity to physically assist persons served as needed

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $59,829 annual salary