Temporary Volunteer Engagement Assistant

Alameda County Community Food Bank; Oakland (CA); On-site; USD 64,000 - 67,000; Full time

Job summary

Alameda County Community Food Bank is seeking a Temporary Volunteer Engagement Assistant to support the Volunteer Engagement team during the busy season. You will manage volunteer registrations, coordinate shifts in Salesforce, answer inquiries, and assist with on-site tasks to ensure a positive volunteer experience.

This full-time temporary role reports to the Director of Community Engagement & Marketing and involves standing up shifts, communicating with volunteers, and supporting warehouse

Qualifications

• Experience in providing excellent customer service in a fast-paced environment.
• Strong organizational capabilities and attention to detail are essential.
• Effective communication with staff and community is essential.

Responsibilities

• Answer phones and return voicemails.
• Respond to emails in shared Volunteer inbox.
• Create and maintain all shifts in Salesforce for Volunteers (Groups and Individuals).
• Support various administrative tasks related to volunteer engagement efforts.
• Assist prospective volunteers and volunteer group coordinators in registering for shifts.
• Support shift changes and assignments in Salesforce.
• Assist Volunteers with the Check in and Orientation Process, including educating volunteers about ACCFB or tasks to be performed.
• Occasionally provide warehouse floor support and direct volunteer work in times of high need.
• Assists with setup and cleanup of work projects.
• Participates in/assists with physical tasks, including lifting boxes, moving pallets, etc.
• Recognizes and encourages volunteers by expressing gratitude for service provided; gathers and consolidates feedback about volunteer experience.

Skills

Customer service

Attention to detail

Teamwork

Communication

Multitasking

Organizational skills

Tools

Salesforce

MS Office

Job description

Does the thought of interacting with—and ensuring an amazing experience for—thousands of volunteers energize you? Are you customer-focused, organized, attentive to detail, and someone who thrives in a fast-paced environment? Do you strongly believe that no one in Alameda County should go hungry? If you said yes to these questions, then please consider joining Alameda County Community Food Bank’s mission to end hunger and its root causes as our Temporary Volunteer Engagement Assistant!

As a member of the Volunteer Engagement staff within the Development Division, the Temporary Volunteer Engagement Assistant will support the Food Bank’s efforts throughout the holiday season (~Sept through Dec./early January) to provide a meaningful experience to large numbers of volunteers, ensure communication with volunteers are timely, and help broaden community engagement opportunities. Reporting to the Director of Community Engagement & Marketing with oversite by the volunteer coordinators, this role works within the Volunteer Team to maintain a punctual and organized volunteer experience for all those who wish to serve.

Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of hunger relief efforts for 41 years. As one of the most efficient direct-impact organizations in the country, few nonprofits are as well-respected - or have a bigger impact on the community - as well as us. We are a dedicated group of mission-driven people who serve 1 in 4 county residents and will provide enough food for 50 million+ meals this year. But that barely scratches the surface of all our work. We’re changing lives, we’re forward thinkers who encourage innovation, we’re proud of our work and we’re having fun doing it!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phones and return voicemails.
• Respond to emails in shared Volunteer inbox.
• Create and maintain all shifts in Salesforce for Volunteers (Groups and Individuals).
• Support various administrative tasks related to volunteer engagement efforts.
• Assist prospective volunteers and volunteer group coordinators in registering for shifts.
• Support shift changes and assignments in Salesforce.
• Assist Volunteers with the Check in and Orientation Process, including educating volunteers about ACCFB or tasks to be performed.
• Occasionally provide warehouse floor support and direct volunteer work in times of high need.
• Assists with setup and cleanup of work projects.
• Participates in/assists with physical tasks, including – but not limited to – lifting boxes, moving pallets, etc.
• Recognizes and encourages volunteers by expressing gratitude for service provided; gathers and consolidates feedback about volunteer experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Reliable and dependable workplace performance. Must be an excellent team player.
• Previous experience providing excellent customer service and maintaining a calm, friendly and tactful demeanor during high volume periods via phone calls, written correspondence, and in-person interactions.
• Strong organizational capabilities and attention to detail are essential.
• Effective communication with staff and community is essential.
• Ability to work independently and collaboratively across departments to meet deadlines.
• Must have intermediate working proficiency in MS Office Suite and experience with Salesforce.
• Ability to prioritize and manage multiple projects simultaneously to meet deadlines.
• Basic mathematical skills for accurate record keeping.

Preferred Qualifications:

1-2 years’ experience in a nonprofit environment or in an administrative or event support role.

PERSONAL ATTRIBUTES AND VALUES:

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of belonging, accountability, transparency, community, and hope.
• Impeccable integrity and honesty, handles confidential information with discretion.
• Strong work ethic with an orientation toward innovation and process improvement.
• Growth mindset and enthusiasm for learning new skills. Asks questions and incorporates feedback gracefully.
• Approaches conflict and differing opinions with curiosity. Understands the importance of the impact of words/actions as well as the intent.
• Commitment to building and maintaining an equitable and inclusive workplace where people of all races, ethnicities, genders, sexual preferences, and economic circumstances feel welcome and empowered

PHYSICAL REQUIREMENTS:

This position is located in a shared office environment. Currently, this position works every day onsite at 7900 Edgewater Drive. Physical activities necessary in the performance of this job include: sitting for prolonged periods, mobility to move throughout the food bank in performance of duties, event set-up and break down, ability to read and write in English, ability to use a computer to accomplish the duties of the position, including typing and seeing, ability to lift up to 35 pounds for loading and transporting needed items for offsite events. Involves the need for a flexible schedule for occasional weekend events.

UNION REPRESENTATION:

ACCFB is in partnership with and has an established labor union for a portion of our staff. This position is NOT part of the labor union OPEIU, Local 29.

COMPENSATION:

This is a full-time, temporary, non-exempt position, working Monday through Friday, 7:30 to 3:30 PM. The hourly wage is $31.54 per hour.

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.