Seasonal Volunteer Experience Coordinator

Alameda County Community Food Bank; Oakland (CA); On-site; USD 64,000 - 67,000; Full time

Job summary

Alameda County Community Food Bank is seeking a Temporary Volunteer Engagement Assistant to support the Volunteer Engagement team during the busy season. You will manage volunteer registrations, coordinate shifts in Salesforce, answer inquiries, and assist with on-site tasks to ensure a positive volunteer experience.

This full-time temporary role reports to the Director of Community Engagement & Marketing and involves standing up shifts, communicating with volunteers, and supporting warehouse

Qualifications

• Experience in providing excellent customer service in a fast-paced environment.
• Strong organizational capabilities and attention to detail are essential.
• Effective communication with staff and community is essential.

Responsibilities

• Answer phones and return voicemails.
• Respond to emails in shared Volunteer inbox.
• Create and maintain all shifts in Salesforce for Volunteers (Groups and Individuals).
• Support various administrative tasks related to volunteer engagement efforts.
• Assist prospective volunteers and volunteer group coordinators in registering for shifts.
• Support shift changes and assignments in Salesforce.
• Assist Volunteers with the Check in and Orientation Process, including educating volunteers about ACCFB or tasks to be performed.
• Occasionally provide warehouse floor support and direct volunteer work in times of high need.
• Assists with setup and cleanup of work projects.
• Participates in/assists with physical tasks, including lifting boxes, moving pallets, etc.
• Recognizes and encourages volunteers by expressing gratitude for service provided; gathers and consolidates feedback about volunteer experience.

Skills

Customer service

Attention to detail

Teamwork

Communication

Multitasking

Organizational skills

Tools

Salesforce

MS Office

Job description

Alameda County Community Food Bank is seeking a Temporary Volunteer Engagement Assistant to support the Volunteer Engagement team during the busy season. You will manage volunteer registrations, coordinate shifts in Salesforce, answer inquiries, and assist with on-site tasks to ensure a positive volunteer experience.

This full-time temporary role reports to the Director of Community Engagement & Marketing and involves standing up shifts, communicating with volunteers, and supporting warehouse