Temporary Visitor Services Associate

Cornell University; Ithaca (MI); On-site; USD 32,000 - 33,000; Part time

Job summary

The Johnson Museum of Art in Ithaca, NY seeks a part-time Temporary Visitor Services Associate to support customer service and museum operations. The role provides front-line information, lobby supervision, and coordination with internal teams.

Work hours include weekdays, evenings, and weekends, with an on-site schedule and no remote option. Responsibilities include greeting visitors, handling inquiries, logging activities, managing keys, and supporting event scheduling with 25Live.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and reliable team member.

Responsibilities

• Greet visitors and provide information at the gallery lobby.
• Answer a multi-line telephone and log activities.
• Manage keys, access cards, and daily parking/logs.
• Assist with opening/closing procedures and event scheduling using 25Live.
• Support development activities and maintain a professional front-of-house presence.

Skills

Customer service

Communication

Multi-tasking

Team player

Education

High School diploma

Tools

Microsoft Office 365

25Live scheduling

AV equipment

Job description

The Johnson Museum of Art is seeking a part-time, Temporary Visitor Services Associate to support customer service and operational support for the museum.

• This is a 3-month position with the possibility of extension. The successful candidate should expect to work up to 19 hours per week.
• The rate of pay for this position is $23.00 - $23.50/hour depending on experience.
• This is an on-site position at the Johnson Museum of Art. The job does not support a hybrid or remote schedule.
• This position does not support visa sponsorship.

The Johnson Museum’s permanent collection numbers 40,000 works, spanning six millennia and encompassing art from most world cultures.

The Museum enhances and supports faculty teaching across Cornell’s schools and departments by hosting approximately 350 class sessions per academic year in the Museum’s galleries and classrooms.

The position:

In coordination with your supervisor, you will maintain gallery and reception desk operations following museum and university policy.

Your responsibilities include greeting visitors, providing information, answering a multi-line telephone, logging activities, distributing keys and access cards, and maintaining daily museum parking and maintenance logs.

As a Visitor Services Associate, you will monitor the lobby and surroundings, assist with opening and closing procedures, and support the Museum’s development department and event scheduling using 25Live.

In this position, you will be required to work a flexible schedule (weekdays, evenings, and/or weekends). You must be able to alternate between sitting and standing for extended periods and use staircases repeatedly.

This position requires:

• High School diploma and related experience, or equivalent combination of education and experience.
• Self-motivated, resourceful, reliable, encouraging, and team minded.
• Strong customer service and relational skills.
• Effective written and verbal communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

We would also prefer:

• Advanced working knowledge of Microsoft Office 365 products, including Word, Excel, PowerPoint, and Outlook
• Experience with 25Live web-based scheduling and calendar system
• Experience with audio visual equipment.
• High level of initiative.
• Background in security, event planning, and mentoring helpful.

University Job Title:

Temporary Administrative Assistant

Job Family:

Temporary Administration

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Pay Range:

Refer to Posting Language

Remote Option Availability:

Onsite

EEO Statement:

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “… any person … any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2026-10-28