Temporary Veterinary Care Concierge

Aspcapro; New York, Northern (NY, KY); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The ASPCA is seeking a Temporary Patient Liaison to join the Community Medicine team at our Queens Clinic. The role supports client intake, appointment scheduling, data entry, and cashier duties to deliver a high‑quality, judgement‑free experience for families seeking animal care services.

Responsibilities include greeting clients, coordinating appointments, processing payments, and assisting with translation as needed.

Qualifications

• High School Diploma or GED required.
• Experience in a social service setting working with diverse populations preferred.
• Experience in community services, customer service, community organizing, advocacy or related field preferred.

Responsibilities

• Work as part of a team to create a consistently excellent, welcoming client experience.
• Greet clients, answer questions, schedule appointments and assist with patient intake.
• Maintain a clean, stocked and organized lobby.
• Manage client check‑in to ensure smooth/efficient morning intake process.
• Accurately and efficiently enter client and patient information into database.
• Provide and/or coordinate interpretation and translation as needed and support client’s ability to understand medical procedures.
• Provide clients with referrals to external agencies/partners.
• Accept payments for services and ensure cash register is balanced daily.
• Complete follow‑up and reminder calls/text messages and coordinate other services as needed.
• Schedule follow‑up and additional services as needed.
• Prepare exam room(s) for use and escort and welcome clients into exam rooms.
• Assist with outpatient exams by taking patient medical history.
• Act as a scribe to increase efficiency of the medical team.
• Discharge spay/neuter patients and provide post‑operative instructions.

Skills

Customer service

Data entry

Communication

Teamwork

Stability under pressure

Computer skills

Attention to detail

Spanish

Education

High School Diploma or GED

Job description

The ASPCA is seeking a Temporary Patient Liaison to join the Community Medicine team at our Queens Clinic. The role supports client intake, appointment scheduling, data entry, and cashier duties to deliver a high‑quality, judgement‑free experience for families seeking animal care services.

Responsibilities include greeting clients, coordinating appointments, processing payments, and assisting with translation as needed.