Temporary Client Liaison — Veterinary Clinic

ASPCA; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

The ASPCA is seeking a Temporary Patient Liaison to join the Community Medicine team at our Queens clinic. You will welcome clients, schedule appointments, assist with patient intake, and support both front desk and medical staff to ensure a seamless, compassionate experience for pets and families.

You will handle data entry, payments, and coordination of translation services as needed, with a strong emphasis on accuracy, empathy, and teamwork in a busy veterinary setting.

Qualifications

• High School Diploma or GED equivalent required.
• Experience in a social service setting preferred.
• Experience in community services, customer service, community organizing, advocacy or related field preferred.
• Must display a track record of timely and accurate data entry.
• Outstanding customer service skills.

Responsibilities

• Work as part of a team to create a consistently excellent, welcoming client experience.
• Greet clients, answer questions, schedule appointments and assist with patient intake.
• Maintain a clean, stocked and organized lobby.
• Manage client check-in to ensure smooth/morning intake process.
• Accurately and efficiently enter client and patient information into database.
• Provide and coordinate interpretation and translation as needed.
• Provide clients with referrals to external agencies/partners.
• Accept payments for services and ensure cash register is balanced daily.
• Complete follow-up and reminder calls/text messages, and coordinate other services to remove obstacles to care and improve appointment compliance.
• Schedule follow-up and additional services as needed.
• Prepare exam rooms and escort clients into rooms.
• Assist with outpatient exams by taking patient medical history.
• Act as a scribe to increase efficiency of the medical team.
• Discharge spay/neuter patients and provide post-operative instructions.
• Clean and sterilize instruments and patient areas.
• Restock medical supplies as needed.
• Assist with translation service coordination.

Skills

Relationship building

Calm under pressure

Teamwork

Standing for long hours

Agile flexibility

Computer literacy

Integrity and accountability

Organizational skills

Data entry accuracy

Customer service

English required

Spanish preferred

Education

High School Diploma or GED

Job description

The ASPCA is seeking a Temporary Patient Liaison to join the Community Medicine team at our Queens clinic. You will welcome clients, schedule appointments, assist with patient intake, and support both front desk and medical staff to ensure a seamless, compassionate experience for pets and families.

You will handle data entry, payments, and coordination of translation services as needed, with a strong emphasis on accuracy, empathy, and teamwork in a busy veterinary setting.