Temporary Usher (2026-2027 Busy Season)

Walker Art Center; Minneapolis (MN); On-site; USD 19,000 - 28,000; Part time

Job summary

The Walker Art Center is seeking a part-time, non-exempt Front-of-House Assistant to support Moving Image and Performing Arts programming in Minneapolis. You will welcome guests, seat audiences, monitor spaces, and provide general visitor support during events such as the British Arrows Awards and Film Independent Spirit Awards.

Orientation is scheduled for October 7, 2026, and candidates must be available that day.

Qualifications

• Experience in customer service, guest relations, tourism, or box office operations preferred.
• Strong communication skills and a calm, solution-oriented approach to problem-solving.
• Ability to multitask and remain attentive in crowds with noise levels.
• Flexible and willing to move between areas and perform different tasks as needed.
• Demonstrated ability to work with a wide range of personalities across cultures, generations, and abilities.
• Willingness to work flexible hours including at least one weekend shift per week.

Responsibilities

• Attend pre-show Front-of-House meetings and trainings.
• Remain at the assigned post throughout the event.
• Scan tickets, distribute programs, and assist patrons with seating.
• Enforce house rules in event venues.
• Apply safety and security procedures in a calm, productive manner.
• Perform light cleaning between programs in cinema and theater.
• Use radios to communicate with Event Manager and Ushers.
• Monitor patrons for safety, accessibility, and comfort.
• Address guest questions and feedback with excellent service.
• Share knowledge about Walker programs, events, and facilities with visitors.
• Collaborate with Event Manager as needed.
• Complete other duties as assigned.

Skills

Customer service

Communication

Multitasking

Flexibility

Weekend availability

Job description

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country, and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

This part-time, non-exempt position is responsible for providing exceptional customer service across the Walker. The role primarily supports front-of-house operations for Moving Image and Performing Arts programming, including the annual British Arrows Awards and the Film Independent Spirit Awards. Responsibilities include welcoming guests, seating audiences, monitoring performance spaces, and providing general visitor support.

Orientation for this role is scheduled for October 7, 2026 - selected candidates will need to be available that day.

WHAT YOU GET TO DO

• Attend pre-show Front-of-House meetings and other training as required by management.
• Remain at the assigned post throughout the event.
• Scan tickets, distribute programs, and assist patrons in finding their seats.
• Enforce appropriate house rules in event venues.
• Implement proper safety and security procedures and policies in a calm and productive manner.
• Perform light cleaning between programs in the cinema and theater.
• Utilize radios to communicate with the Event Manager, Box Office and Ushers.
• Monitor patrons in event spaces for safety, accessibility needs, and overall guest comfort during programs.
• Respond to general inquiries and feedback from guests, solving customer service issues when they arise while maintaining excellent customer service and composure.
• Offer expert knowledge on Walker programs, events, exhibitions, amenities, and facility information in order to share information with visitors accurately.
• Use knowledge, skills, and judgment to assist patrons, seeking help if something is unclear or requires additional input/assistance. Partner with the Event Manager as needed.
• Complete other duties as assigned.

WHAT WE NEED IN YOU

• Experience in customer service, guest relations, tourism, or box office operations preferred.
• Strong communication skills and a calm, solution-oriented approach to problem-solving.
• Ability to multitask and remain attentive in an environment that includes crowded lobbies/theaters with moderate to occasionally high noise levels.
• Flexible and willing to move from area to area and perform different tasks as needed.
• Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
• Must be willing and able to work flexible hours/days, reflective of the dynamic schedule of Walker programming, including at least one weekend shift, per week, is required.

PHYSICAL DEMANDS

• Must be able to remain in a stationary position (standing or seated in a wheelchair) for extended periods.
• Must be able to read in low-light conditions.
• Must be able to walk, climb, and engage in frequent physical activity.
• Mustbe able to stoop, kneel, bend, crouch, and lift/move/carry up to 25 lbs.

JOB SPECIFICATIONS

This position is considered part-time, non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $17.00 hourly.

The Walker offers a wide range of benefits for both part-time and full-time employees, click link to view benefits:https://walkerart.org/primary-benefits-package/

This position is not eligible for relocation assistance.

All applicants must be eligible to work in the United States without the need for employer sponsorship.

Walker’s DEI commitment

The Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment Timeline

All positions are open until filled.