Temporary Unified Communications Support Technician

The California State University; Fresno (CA); Hybrid; USD 65,000 - 94,000; Full time

Job summary

The California State University, Fresno, is seeking a Temporary Unified Communications Support Technician to maintain, install, and configure Zoom Phone and analog phone systems in a fast-paced, team-driven IT environment.

You will configure and monitor communications platforms, design improvements, and work with both technical and non-technical staff to resolve issues and implement robust solutions. This temporary role emphasizes reliability and proactive problem-solving in a campus setting.

Qualifications

• Equivalent to a bachelor's degree in computer science, information systems, business, or related discipline.
• Experience with unified communication processes and solutions.
• Experience providing support and operations with on-premise and cloud-based service platforms.

Responsibilities

• Maintain, install, and configure Zoom Phone (all features) and analog phone systems.
• Configure, design, monitor, and maintain the communications platform.
• Apply independent judgment to determine solutions and communicate with diverse stakeholders.

Skills

Unified communications

Analytical skills

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Zoom Phone

AudioCodes

Job description

Temporary Unified Communications Support Technician

Job no: 562007

Work type: Staff

Location: Fresno

Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology

INTERNAL APPLICANTS ONLY

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $6,021 per month (Steps 1 – 3), commensurate with qualifications and experience.

The salary range for this classification is $5,787 - $8,430 per month.

• This full-time (equivalent to 40 hours per week) position is temporary and expected to end on or before 1 year from the date of hire. Extension of this assignment is contingent upon sufficient additional funding and satisfactory performance.

Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Under the general direction of an appropriate administrator or the guidance of another recommended Information Technology (IT) professional, the Unified Communications Support Technician is primarily responsible for maintaining, installing, and configuring both Zoom Phone (all features) and the analog phone systems. Work includes configuring/programing, designing, monitoring, and maintaining the communications platform. The incumbent at this level works independently and possesses the experience to be fully proficient in performing most or all the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, developing practicable and thorough solutions, and using effective communication and listening skills.

Key Qualifications

• Knowledge of:
  • Unified communications, network, server, and telecommunications to aid in the design, configuration and implementation of unified communications systems and applications.
  • Practices, methods, and equipment used in installing, maintaining, and testing various types of electronic equipment.
  • Communications and electronic theory and its application to an enterprise communications system.
  • Safety regulations and pertinent rules, regulations, and requirements.
• Skill/Ability to:
  • Excellent analytical, verbal, and written communication skills.
  • Excellent ability to work and communicate with technical and non-technical audiences.
  • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
  • Maintain vendor relationships to ensure responsiveness and quality.
  • Resolve impaired service conflicts.
  • Appropriately maintain confidentiality of data files, data elements, and personal information.
  • Ability to integrate multiple applications and/or systems.
  • Read and understand plans, blueprints, and schematics of electronics equipment.
  • Makes design modifications and repairs to systems and equipment.
  • Analyze electronic problems and recommend an effective course of action.
  • Effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
  • Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
  • Create and maintain program records and provide data for review in developing and implementing strategies to meet programmatic goals and enhance processes.
  • Apply independent judgment to make decisions, interpret, and apply a wide range of policies and procedures.
  • Research, analyze and provide recommendations for a wide range of administrative problems related to day-to-day work unit and program operations.
  • Work in a collaborative, team environment with various technical and non-technical people in the organization.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Equivalent to a bachelor's degree in computer science, information systems, business, or related discipline.
• Based on specialized assignments, this position may also require a background in computer operating systems, network functions, and/or telecommunication switching systems.
• Experience with unified communication processes and solutions.
• Experience providing support and operations with on-premise and cloud-based service platforms.

Preferred Qualifications

• Specialized Skills:
  • Working knowledge of analog phone systems (including physical plant / wiring).
  • Ability to troubleshoot cabling issues.
• Preferred Skills:
  • Experience in higher education, preferably in areas with technology in teaching, learning, and/or administrative systems.
  • Experience creating technical solutions using technology frameworks and various hardware and software systems.
  • Proven success maintaining effective working relationships with various levels of campus stakeholders.
  • Excellent emotional intelligence and self-awareness.
  • Proficient with software-based Unified Communication (Zoom, Microsoft Teams, etc.) and how they integrate with leading hardware vendors such as Audio Codes and/or Grand Stream, Ramtel, etc.
  • Working knowledge of Zoom (Meetings, Webinars, Phone, etc.).
  • Ability to train/teach users various functions of Zoom (how to: use the phone, install client, etc.).

Department Summary

Empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by September 23, 2026 will be given full consideration by the search committee.

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: Sep 09 2026 Pacific Daylight Time
Applications close: Sep 23 2026 Pacific Daylight Time