Temporary Unified Communications Support Technician

California State University, Fresno; Fresno (CA); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Sick leave

Vacation time

15 paid holidays

Fee waiver education program

Job summary

California State University, Fresno invites applications for a Temporary Unified Communications Support Technician. Under supervision, the technician maintains, installs, and configures Zoom Phone and analog phone systems, and supports enterprise communications.

The role requires independent work, strong problem solving, and the ability to communicate with technical and non-technical audiences. It is a full-time, on-campus position with potential extension based on funding and performance.

Qualifications

• Equivalent to a bachelor's degree in computer science or related field.
• Experience with unified communications processes and on-premise and cloud platforms.
• Ability to troubleshoot and configure Zoom and telecommunication systems.

Responsibilities

• Maintain, install, and configure Zoom Phone and analog phone systems.
• Monitor and troubleshoot the communications platform and related services.
• Apply technical judgment to resolve issues and communicate with both technical and non-technical stakeholders.

Skills

Unified communications

Networking basics

Analytical skills

Verbal and written communication

Collaboration

Education

Bachelor's degree in CS/related field

Tools

Zoom

Microsoft Teams

Audio Codes

Grandstream

Job description

Temporary Unified Communications Support Technician

Job no: 562007
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology
Position Description

INTERNAL APPLICANTS ONLY

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $6,021per month (Steps 1 – 3), commensurate with qualifications and experience.

The salary range for this classification is $5,787 - $8,430per month.

• This full-time (equivalent to 40 hours per week) position is temporary and expected to end on or before 1 year from the date of hire. Extension of this assignment is contingent upon sufficient additional funding and satisfactory performance.

Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Under the general direction of an appropriate administrator or the guidance of another recommended Information Technology (IT) professional, the Unified Communications Support Technician is primarily responsible for maintaining, installing, and configuring both Zoom Phone (all features) and the analog phone systems. Work includes configuring/programing, designing, monitoring, and maintaining the communications platform. The incumbent at this level works independently and possesses the experience to be fully proficient in performing most or all the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems, developing practicable and thorough solutions, and using effective communication and listening skills.

Key Qualifications

• Knowledge of:
  • Unified communications, network, server, and telecommunications to aid in the design, configuration and implementation of unified communications systems and applications.
  • Practices, methods, and equipment used in installing, maintaining, and testing various types of electronic equipment.
  • Communications and electronic theory and its application to an enterprise communications system.
  • Safety regulations and pertinent rules, regulations, and requirements.
• Skill/Ability to:
  • Excellent analytical, verbal, and written communication skills.
  • Excellent ability to work and communicate with technical and non-technical audiences.
  • Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
  • Maintain vendor relationships to ensure responsiveness and quality.
  • Resolve impaired service conflicts.
  • Appropriately maintain confidentiality of data files, data elements, and personal information.
  • Ability to integrate multiple applications and/or systems.
  • Read and understand plans, blueprints, and schematics of electronics equipment.
  • Makes design modifications and repairs to systems and equipment.
  • Analyze electronic problems and recommend an effective course of action.
  • Effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
  • Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.
  • Create and maintain program records and provide data for review in developing and implementing strategies to meet programmatic goals and enhance processes.
  • Apply independent judgment to make decisions, interpret, and apply a wide range of policies and procedures.
  • Research, analyze and provide recommendations for a wide range of administrative problems related to day-to-day work unit and program operations.
  • Work in a collaborative, team environment with various technical and non-technical people in the organization.

Education and Experience

• Equivalent to a bachelor's degree in computer science, information systems, business, or related discipline.
• Based on specialized assignments, this position may also require a background in computer operating systems, network functions, and/or telecommunication switching systems.
• Experience with unified communication processes and solutions.
• Experience providing support and operations with on-premise and cloud-based service platforms.

Preferred Qualifications

• Specialized Skills:
  • Working knowledge of analog phone systems (including physical plant / wiring).
  • Ability to troubleshoot cabling issues.
• Preferred Skills:
  • Experience in higher education, preferably in areas with technology in teaching, learning, and/or administrative systems.
  • Experience creating technical solutions using technology frameworks and various hardware and software systems.
  • Proven success maintaining effective working relationships with various levels of campus stakeholders.
  • Excellent emotional intelligence and self-awareness.
  • Proficient with software-based Unified Communication (Zoom, Microsoft Teams, etc.) and how they integrate with leading hardware vendors such as Audio Codes and/or Grand Stream, Ramtel, etc.
  • Working knowledge of Zoom (Meetings, Webinars, Phone, etc.).
  • Ability to train/teach users various functions of Zoom (how to: use the phone, install client, etc.).

Department Summary

Empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by September 23, 2026 will be given full consideration by the search committee.

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Jeanne Clery Campus Safety ActNotification

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics ofCleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail] .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Per theCSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent [e-mail] .

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the last stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: 09 Sep 2026 Pacific Daylight Time
Applications close: 23 Sep 2026 Pacific Daylight Time

• Unit 9 - CSUEU - Technical Support Services 1