Temporary Sales Support Associate

Coach; Mishawaka (IN); On-site; USD 20,664 - 25,485; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid family leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive the store’s success. You will warmly welcome clients, manage POS transactions, and assist with merchandising and stock control in a fast‑paced luxury setting.

Ideal candidates have at least 1 year in retail, solid product knowledge, and excellent communication. Flexible scheduling includes nights, weekends, and holidays. Competitive base pay and comprehensive benefits are offered.

Qualifications

• 1+ year of retail experience, preferably luxury environment.
• Knowledge of current fashion trends and market competition.
• Familiarity with cash registers, iPad/laptop, mobile POS, and internet.
• Ability to read price/product release sheets and use walkie‑talkies.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients warmly, anticipate needs, and provide personalized assistance.
• Act as a brand ambassador and support social media engagement.
• Operate POS accurately and manage cash wrap according to policy.
• Suggest add‑on products, promote gift cards, and capture customer data.
• Receive and organize shipments; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish floor, and implement visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to loss‑prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organizational skills

Tools

Cash register systems

iPad

Mobile POS

Walkie-talkie

Price release sheets

Job description

The Sales Support Associate role is integral to the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing customers.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to loss‑prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment; education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills including use of iPad/laptop, mobile POS, and internet; ability to use walkie‑talkie and read price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$15.00 – $18.50 per hour.

Benefits

Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; and tuition assistance.

Coach is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].