Sales Support Associate III

Coach; Castle Rock (CO); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Castle Rock, CO is seeking a Sales Support Associate to ensure smooth transactions and a premium shopping experience. You will greet customers at the cash wrap, assist on the sales floor, and help maintain an organized space that reflects the brand’s standards.

Responsibilities include accurate POS operation, upselling add-ons, processing shipments, replenishing stock, and supporting visual merchandising.

Qualifications

• 1+ years retail experience in a luxury environment preferred.
• Knowledge of fashion trends and marketplace competition.
• Proficiency with cash registers and basic computer skills.

Responsibilities

• Greet clients with warmth and professionalism at the cash wrap.
• Operate the POS accurately and maintain cash wrap organization.
• Assist on the sales floor and stockroom, and support visual merchandising.
• Suggest add-on products and capture customer information.

Skills

Customer service

Cash handling

Merchandising

English proficiency

Multitasking

Tools

POS systems

iPad

Laptop

Mobile POS

Job description

The Sales Support Associate is an integral part of the store’s success and efficiency, providing friendly, efficient customer interactions at the cash wrap and maintaining a well‑organized sales floor. The role supports the product flow from receipt through sale, ensuring the brand’s commitment to quality and service is upheld.

Key Responsibilities

• Welcome clients with warmth and professionalism, anticipating their needs and providing personalized assistance.
• Act as a brand ambassador both internally and within the local market, supporting social media engagement when appropriate.
• Operate the POS accurately, maintain cash wrap organization, and handle cash/media in compliance with company policy.
• Suggest add‑on products, promote gift cards, and capture customer information in accordance with permission guidelines.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Maintain stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team members or management as needed.
• Adhere to housekeeping standards and loss prevention guidelines.

Qualifications

• 1+ years of retail experience (cashier/stock) in a luxury environment preferred; education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Proficiency with cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), and walkie‑talkie usage.
• Strong attention to detail, organizational skills, and ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (for EU markets).

Physical Requirements

• Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Schedule

Flexible schedule to meet business needs, including nights, weekends, peak seasons, high‑traffic days, and public holidays.

Base Pay Range

$15.00 – $21.75 per hour. Pay will comply with applicable wage laws.

Benefits

We offer medical, dental, and vision insurance, a 401(k) plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity employer. All employment decisions are made based on applicants’ qualifications and without regard to age, sex, sexual orientation, gender identity, disability, or any other protected characteristic.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail] for assistance with the application process.