Temporary Runner Experience Specialist Elevate Service

Brooks Running; United States; Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Product discounts

Employee recognition

Fitness discounts

Volunteer benefits

Donations benefits

Transportation assistance

Job summary

Brooks Running is seeking a Temporary Runner Experience Specialist (Customer Service Specialist) to support runners across email, calls, social, chat, text, and reviews during peak season. You will provide expert product knowledge, assist with order processing, and help improve the customer experience.

Responsibilities include multi-channel support, 6am–5pm PDT hours, and collaboration with marketing, events, and retail partners. Join a team that celebrates movement and runner-first service.

Qualifications

• Associates degree or 1+ years customer service experience required.
• Computer proficiency with Word, Excel, Outlook, and Social Media.
• Typing accuracy at 60 wpm, with good spelling and grammar.
• Excellent verbal and written communication skills with active listening.
• Able to work in a fast-paced environment while prioritizing urgent tasks.
• Willingness to learn multiple business systems and navigate between them.
• Ability to work independently and in a team.

Responsibilities

• Be available to answer calls up to 8 hours a day and respond to other written channels.
• Work hours 6am–5pm PDT, Sunday–Friday, including some holidays.
• Provide expert product knowledge and service, acting as a brand ambassador.
• Process orders, tracking, modifications, returns, and delays.
• Collect data on customer issues for continuous improvement.
• Resolve inquiries to ensure a delighted customer experience.
• De-escalate frustrated customers and adapt solutions as needed.
• Collaborate with cross-functional teams to assist customers.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Technical literacy

Typing 60 wpm

Teamwork

Attention to detail

Education

Associates degree or 1+ years customer service experience

Tools

Word

Excel

Outlook

Social Media

Job description

Brooks Running is seeking a Temporary Runner Experience Specialist (Customer Service Specialist) to support runners across email, calls, social, chat, text, and reviews during peak season. You will provide expert product knowledge, assist with order processing, and help improve the customer experience.

Responsibilities include multi-channel support, 6am–5pm PDT hours, and collaboration with marketing, events, and retail partners. Join a team that celebrates movement and runner-first service.