Retail Sales Associate, Trailhead

Brooks Running; Seattle (WA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

401K matching

Transportation assistance

Annual bonus

Paid time off

Product discounts

Employee recognition

Fitness discounts

Parental leave

Job summary

Brooks Running in Seattle is seeking a Retail Sales Associate to deliver a premium shopping experience, share expert product education, and help customers find footwear, apparel, and accessories while building authentic relationships with runners and active individuals.

You will support store operations through merchandising, stocking, cashiering, and maintaining an organized floor, emphasizing teamwork and Brooks values in daily work.

Qualifications

• 1+ years of retail experience preferred.
• Availability to work two to three shifts per week, including evenings and weekends.
• Moderate computer proficiency and ability to learn new software quickly.
• Accurate POS and inventory counting abilities.
• Ability to lift up to 50 lbs and stand for extended periods.
• Excellent verbal and written communication skills.
• Strong attention to detail and customer-focused mindset.
• Passion for Brooks’ community and values.

Responsibilities

• Create a welcoming, energetic environment that elevates the Brooks brand; from greeting to checkout.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
• Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize appropriate opportunities to understand and solve for secondary customer needs.
• Stay up to date on all product technologies, features, and benefits.
• Be a fit expert by becoming proficient in the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.Participate in inventory processes, including receiving, counting, and stocking back-of-house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Skills

Customer service

Interpersonal skills

Communication

Retail experience

POS familiarity

Inventory counting

Physical stamina

Teamwork

Tools

POS system

Basic computer skills

Job description

Job Requirements

As a Retail Sales Associate at Brooks, you play a critical role in delivering the premium shopping experience retail customers expect. You bring energy, product knowledge, and outstanding service to every interaction – helping retail customers feel welcome, supported, and confident in their product selections. You support retail store operations through merchandising, stocking, cashiering, and maintaining an organized retail sales floor. You are a storyteller, problem solver, and brand ambassador that helps make every visit the best part of the customer’s day.

Your Responsibilities

• Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand; from greeting to checkout.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
• Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize appropriate opportunities to understand and solve for secondary customer needs.
• Stay up to date on all product technologies, features, and benefits.
• Be a fit expert by becoming proficient in the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.Participate in inventory processes, including receiving, counting, and stocking back-of-house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Work Experience

• 1+ years of relevant retail experience preferred
• Availability to work two to three shifts a week, including evenings and weekends
• Moderate computer proficiency and ability to quickly learn new computer programs
• Accurate POS and inventory counting abilities
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Benefits

Brooks is proud to offer a robust benefits package to our employees and their families!

• Benefits- including a 401K Savings Plan and match, and transportation assistance.
• Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
• Paid Time Off- Brooks offers three paid holidays and paid sick leave. Part-time employees consistently working more than 20 hours per week will also accrue PTO and receive parental leave.
• Perks- including product discounts and giveaways, employee recognition, and fitness discounts

Compensation: The pay for this position is $21.30 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.