Temporary Runner Experience Specialist — Customer Service

Socket.dev; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

FSA/HSA

Paid holidays

Employee assistance program

Transportation assistance

Job summary

Brooks is seeking a Temporary Runner Experience Specialist to handle enthusiastic customer support across email, phone, social media, chat, text, and product reviews during our peak season. You will be the first and last contact to resolve inquiries, providing expert product knowledge and supporting website, marketing, events, and retail partners.

This role requires flexible hours 6am-5pm PDT, 40-hour week Oct 19, 2026 through Mar 12, 2027, with virtual trainings in first two weeks.

Qualifications

• Availability for 40 hours per week Oct 19 2026 to Mar 12 2027.
• Associate degree or 1+ year customer service experience required.
• Proficient with Word, Excel, Outlook and social media.

Responsibilities

• Be available to answer calls up to 8 hours a day and respond to other written contact channels.
• Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays.
• Communicate to customers with a passion for service and a sincere desire to help
• Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources
• Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador.
• Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors.
• Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership.
• Respond to challenging situations positively, de-escalate frustrated customers
• Evaluate situational needs to determine and execute appropriate solutions
• Manage time effectively and exhibit a strong ability to multi-task
• Access and combine information from multiple systems to provide order details and analyze problems when they occur
• Assist with order fulfillment when automated processes fail
• Recognize potential fraudulent web transactions and elevate when appropriate
• Work with cross-functional teams to assist customers
• Other duties as assigned.

Skills

Customer service

Communication

Typing 60 wpm

Word

Excel

Outlook

Social media

Problem solving

Education

Associate degree

Job description

Brooks is seeking a Temporary Runner Experience Specialist to handle enthusiastic customer support across email, phone, social media, chat, text, and product reviews during our peak season. You will be the first and last contact to resolve inquiries, providing expert product knowledge and supporting website, marketing, events, and retail partners.

This role requires flexible hours 6am-5pm PDT, 40-hour week Oct 19, 2026 through Mar 12, 2027, with virtual trainings in first two weeks.