Runner Experience Systems Specialist

Brooksrunning; Seattle (WA); On-site; USD 61,110 - 91,728; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K Savings Plan and match

Paid time off (PTO)

Bonus eligible

Product discounts

Fitness discounts

Volunteer and donation benefits

Job summary

Brooks Running in Seattle seeks a Runner Experience Systems Specialist to manage day-to-day admin and support for core business systems. You’ll partner with Runner Experience, Sales, Operations, Finance, and IT to monitor health, troubleshoot issues, and drive system improvements that align with customer experience goals.

The role emphasizes hands-on execution, cross-channel support, and continuous improvement, with opportunities to specialize in system areas while maintaining documentation and

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1+ years of experience supporting business operations and/or business systems in a cross-functional environment.
• Strong analytical and problem-solving skills, with high attention to detail.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong written and verbal communication skills, including documentation.
• Comfort working with enterprise systems such as ERP, OMS, CRM, WMS, B2B/B2C platforms.
• Experience with wholesale systems, EDI transactions such as 850/855/856/810, and trading partner onboarding.
• Exposure to customer compliance programs, routing guides, labeling, or chargeback processes.

Responsibilities

• Support product setup, catalog maintenance, and UPC management processes.
• Maintain customer vendor compliance profiles, requirements, and documentation
• Support chargeback research, dispute preparation, and case tracking
• Perform recurring audits to identify compliance gaps and escalation patterns
• Document recurring compliance issues and support continuous improvement efforts
• Monitor EDI transactions; triage errors and coordinate resolution with partners
• Coordinate and execute EDI testing for new partners, changes, and upgrades
• Maintain EDI partner documentation, mappings, and procedures
• Support EDI onboarding activities and data validation
• Provide daily administration and operational support for assigned business systems and related tools
• Monitor transaction and data flows; identify, investigate, and resolve system issues or escalation appropriately
• Serve as a primary point of contact for system questions within Runner Experience
• Execute approved configuration updates and routine system maintenance following change controls
• Partner with IT and business teams to support system stability, testing, and issue resolution
• Log, track, and document incidents, root causes, and resolutions
• Identify recurring issues or process gaps and propose improvement opportunities
• Act as a customer and service advocate in projects impacting systems or processes
• Participate in UAT, regression testing, and post-release validation
• Maintain system documentation, SOPs, job aids, and process workflows
• Support training content development and updates as systems or processes evolve
• Assist with release communications and rollout coordination
• Ensure documentation and records are accurate, current, and accessible
• Work closely with Sales, Runner Experience, Operations, Finance, and IT partners
• Communicate clearly with both technical and non-technical stakeholders
• Support additional projects and initiatives as assigned

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Multi-tasking

Written and verbal communication

Education

Bachelor’s degree or equivalent

Tools

ERP

OMS

CRM

WMS

EDI (850/855/856/810)

Trading partner onboarding

Job description

Brooks Running in Seattle seeks a Runner Experience Systems Specialist to manage day-to-day admin and support for core business systems. You’ll partner with Runner Experience, Sales, Operations, Finance, and IT to monitor health, troubleshoot issues, and drive system improvements that align with customer experience goals.

The role emphasizes hands-on execution, cross-channel support, and continuous improvement, with opportunities to specialize in system areas while maintaining documentation and