Remote CX Specialist (Temp) – Customer Experience Pro

East Fork Pottery; United States; On-site; USD 41,000 - 55,000; Full time

Job summary

East Fork Pottery is seeking a Customer Experience Specialist - Temporary to support our online customers from a fully remote role in the US. The position focuses on answering inquiries via Zendesk, Gmail, live chat, and phone, while maintaining our brand voice and high service standards.

You'll work with Shopify and WMS to view inventory, process returns and exchanges, and help customers track orders. The temporary role runs through January 15, 2027, with typical hours 9am–5pm ET.

Qualifications

• Exceptional written and spoken communication skills.
• Comfortable working across multiple communication channels.
• Ability to meet deadlines and multitask in a fast-paced environment.
• Able to receive, process and incorporate feedback.
• Flexibility around weekends and holidays.

Responsibilities

• Answer customer inquiries via Zendesk, Gmail, live chat and phone.
• Maintain on-brand, high- quality customer communication.
• Collaborate with CX teammates and sales for accurate messages.
• Assist with returns, exchanges, and order tracking using Shopify/WMS.
• Tag Zendesk conversations for KPI data collection.

Skills

Exceptional communication

Verbal & written fluency

Multi-channel support

Team collaboration

Self-reliant

Feedback processing

Flexible schedule

Tech-savvy

Multitasking

Clear written/spoken communication

Conflict resolution

Cultural sensitivity

Problem solving

Learn quickly

Tools

Shopify

WMS

Job description

East Fork Pottery is seeking a Customer Experience Specialist - Temporary to support our online customers from a fully remote role in the US. The position focuses on answering inquiries via Zendesk, Gmail, live chat, and phone, while maintaining our brand voice and high service standards.

You'll work with Shopify and WMS to view inventory, process returns and exchanges, and help customers track orders. The temporary role runs through January 15, 2027, with typical hours 9am–5pm ET.